How to Find Windows System Logs



Overview:

In some situations you might be requested to provide log files in order to research & resolve your issue.  This article provides instructions on how to locate, gather and prepare these logs for upload the Support site or attachment to email.

Prepare for Locating and Collecting Logs

Create a new folder on the Desktop

  1. Right-click a blank space on the desktop.
  2. Select New > Folder.
  3. Name the Folder <your name> Logs (example: JSmith Logs).

After saving the logs to this new folder, prepare the folder for attachment or upload

  1. Right-click the new folder.
  2. Choose Send To > Compressed (zipped) folder.

Show Hidden Files & Folders

Before attempting to locate Windows logs, you may have to modify your Windows system "View" preference(s) before you can find those files:

Windows XP

  1. Double click the My Computer icon on your desktop.
  2. Go to the Tools menu at the top of the screen.
  3. Select Folder Options.
  4. Go to the View tab.
  5. Select Show Hidden Files & Folders, if it's not already selected.
  6. Click OK.
  7. Close the My Computer window.

Windows Vista Family (Vista, 7, 8 and 8.1)

  1. Click the Windows Start icon.
  2. Choose Computer.
  3. Go to the Organize menu at the top of the screen.
  4. Select Folder & Search Options.
  5. Go to the View tab.
  6. Select Show Hidden Files, Folder & Drives, if it's not already selected.
  7. Click OK.
  8. Close the Computer window.

Windows 10

  1. Click the Windows Start icon.
  2. Choose File Explorer.
  3. Go to the View tab and click on Options.
  4. Select Changes Folder & search options.
  5. Go to the View tab.
  6. Select Show Hidden Files, Folder and Drives; if it's not already selected.
  7. Click OK.
  8. Close the File Explorer window.

Locating and Collecting Windows Logs

Windows Crash Logs

When Quicken crashes with an error, there should be a corresponding crash log.

  1. Recreate the crash.
  2. With the crash error message still on the screen, click View Report.
  3. Click on the first Crash report and choose File > Save As to save the report to the folder on your desktop.
  4. Repeat for the second Crash report.

If you cannot find the View Report link, you can still collect the logs by looking in the Temp folder.

  1. With the crash error still on the screen, go to Start, choose Run or use the search box at the bottom of your Start Menu.
  2. Type in %Temp% and click OK.
  3. Copy the crash.dmp and crash.xml files to the folder on the desktop.

 

Note: The crash.dmp file may not have an extension attached to it.

If there is no error message (Quicken simply closes), there will be no log created to search for. In these cases, the Event log will provide guidance on the crash.

Windows Event Log

The Event log can be found in the following location:

  • Windows XP = Start  >  Control Panel  >  Performance & Maintenance  >  Administrative Tools  >  Computer Management  >  Event Viewer
  • Windows Vista Family (Vista, 7, 8 and 8.1) = Start  >  Control Panel  >  System & Security  >  View Event Logs (displayed under the Administrative Tools green header)
  • Windows 10 = Search >  Control Panel  >  System & Security   > View Event Logs (displayed under the Administrative Tools green header)

Instructions for getting this log:

  1. Select Windows Logs in the console tree.
  2. Right-click Application and then choose Save All Events As….
  3. Select the [your name] folder on the Desktop as the location.
  4. Save the file under *.evtx file format.
  5. Enter your last name in the File Name field.
  6. Click Save.

 

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Tip: To find out which version of Quicken you are using, open Quicken go to Help menu and select About Quicken.