How to Resolve Backup Errors When Backing Up to a CD/DVD

Product Version
Windows Subscription
54 people found this helpful


Most errors occurring when using third-party software to back up a Quicken data file to a CD are caused because CD formatting requirements are not met. If you cannot resolve the CD formatting issues, try backing up your Quicken data file while bypassing these CD formatting requirements.

Note: Backup files are saved as read-only.


  1. Create a folder on your local hard drive to which you can back up your data, and give it an appropriate name, for example "Quicken Backup Data."
  2. Start Quicken.
  3. If the data file you want to back up is not already open, open it.
  4. Go to File > Backup and Restore > Back up Quicken File (or key command Ctrl+B).
  5. Select Back up on my computer or hard drive.
  6. Click Change and navigate to the folder you created in step 1.
  7. Click Save to start the backup and hit on Back up Now.
  8. When a message appears saying the backup is complete, click OK.
  9. Copy the Quicken data file from the Quicken Backup Data folder to your CD burner using the same procedures you would normally use to copy files to a CD. For more information, refer to the manufacturer's instructions for your computer.

Troubleshooting Tips

  • If you get Unable to open source file, File not backed up, or CD backup error, try backing up your data file to your hard drive first, and then manually burn the hard drive version to a CD/DVD.
  • If your CD burning software limits the number of characters allowed in a file name, you might need to abbreviate the file name when backing up.
  • The size of the backup file allowed is determined by the CD burning software and the amount of space available on the disk.
Help us improve our support center

Still can't find what you're looking for? Try these:

Contact Support

Free expert help from our Quicken
Customer Support team.

Talk to Support

Get help from expert users — the best
place for your tough questions.

Ask Our Community
Premium Support

Get priority access to our expert Quicken agents.
Skip the line and enjoy shorter wait times.

Learn More
Contact Support
Find what you need right now. Or talk to our support team for expert help.
Chat with us Wait time: Estimating...
Call us (650) 250-1900 Wait time: Estimating...
Ask the community