Use Screenshare with Quicken Support

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The following steps are only to be used when contacting Quicken Support

During screenshare, we're not able to control your computer or take any action on your computer system; we can only guide you to the right place on your screen.  

Using External Screenshare: If you're using Chrome 

  1. Go to the screenshare website. (
  2. Wait for the agent to provide you the security key and additional instructions.

Using External Screenshare: If you're not using Chrome 

To screenshare, please follow the steps below with our support team:

  1. Download the screenshare app for your computer. Click here for Windows, or click here for Mac. 
  2. Wait for the agent to provide further instructions.
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