Message: EWC-DC Mismatch (OL-238)
This message indicates that some of your banking accounts may be set up with different connection types, or the connection type may have changed.
This message is typically a warning of the mismatch and you can ignore the message and continue using Quicken without further issue.
If the message does cause an issue, the steps below should resolve it.
To resolve this issue:
First, turn Automatic Entry off
- Press Ctrl+A on the keyboard to bring up the Account List, then click the Edit button next to the affected account in the list
- In the Account Details window, click on the Online Services tab then click "Automatic entry is."
- Select No on the next dialog box and click OK. Automatic entry should show as "Off" now.
- Click OK to close the Account Details window.
- Repeat these steps on each account you have with the bank affected by this error.
- Click Done on the Account List.
- Close Quicken, wait a few seconds, then re-open it.
Deactivate and re-add the accounts
- Go back to Tools > Account List.
- Click the Edit button next to one of the accounts with the affected bank.
- On the Online Services tab, click Deactivate.
- Repeat steps 1 - 3 on each account you have with the bank affected by this error.
- Once all the affected accounts are deactivated, they will need to be reactivated.
- Go to Tools > Add Account.
- Select the bank for the deactivated account(s) and enter your credentials when prompted.
- When the list of located accounts appears, choose LINK next to each account you want to reactivate.
- Click Next then Done on the last prompt.
Please note loan accounts cannot be deactivated. They would need to be deleted and re-added.
If you continue to have the issue and you have Quicken Bill Pay
This issue can also happen if you have a Quicken Bill Pay account with the same username or login ID as your bank account. For improved security, and to resolve this issue, we recommend changing the login name for Quicken Bill Pay.
Change your Quicken Bill Pay login ID
- Go to www.quickenbillpay.com
- Log in using your login credentials.
- Click My Profile at the top of the page.
- Click the Change user ID link.
- Create your new login ID.
Reactivate Quicken Bill Pay using your new login ID
- Click Tools > Account List.
- Click the Edit button next to one of the affected accounts
- On the Online Services tab, under Online Bill Payment, click Deactivate
- After deactivating Bill Pay, click the Reactivate option that now appears
- When prompted, enter your new Bill Pay login ID and password
- Follow the steps to complete the process of adding the Quicken Bill Pay account to Quicken.
NOTE: When you reactivate Quicken Bill Pay, your payment history will be restored to your Quicken file. Please accept or delete each of these restored payments one at a time to avoid duplication in your register.