Message: EWC-DC Mismatch (OL-238)

Quicken for Windows 2015
Quicken for Windows 2016
Quicken for Windows 2017

This error, also labeled as an OL-238 error, means that some of your banking accounts may be set up with the wrong connection type, or the connection type may have changed.  The steps below should resolve the issue:

To resolve this issue:

  1. Click Tools > Account List
  2. Click the Edit button next to one of the affected accounts.
  3. On the Online Services tab, click Deactivate.
  4. Repeat steps 1 - 3 on each account you have with the bank affected by this error.
  5. Once all the affected accounts are deactivated, they will need to be reactivated.
  6. Go to Tools > Add Account.
  7. Select the bank for the deactivated account(s) and enter your credentials when prompted.
  8. When the list of located accounts appear, choose LINK next to each account you want to reactivate.
  9. Click Next then Done on the last prompt

If you continue to have the issue and you have Quicken Bill Pay:

This issue can also happen if you have a Quicken Bill Pay account with the same username or login ID as your bank account.  For improved security, and to resolve this issue, we recommend changing the login name for Quicken Billpay.  

Change your Quicken Billpay login ID

  1. Go to www.quickenbillpay.com
  2. Log in using your login credentials.
  3. Click My Profile at the top of the page.
  4. Click the Change user ID link.
  5. Create your new login ID.

Reactivate Quicken Bill Pay using your new login ID

  1. Click Tools > Account List
  2. Click the Edit button next to one of the affected accounts
  3. On the Online Services tab, under Online Bill Payment, click Deactivate
  4. After deactivating Bill Pay, click the Reactivate option that now appears
  5. When prompted, enter your new Bill Pay login ID and password
  6. Follow the steps to complete the process of adding the Quicken Bill Pay account to Quicken.
NOTE: When you reactivate Quicken Bill Pay, your payment history will be restored to your Quicken file.  Please accept or delete each of these restored payments one at a time to avoid duplication in your register.