Message When Connecting to a Bank Using One Step Update: CC-555

Product Version
Windows
35 people found this helpful

Overview

When you perform a One Step Update in Quicken you may receive an error CC-555. This error indicates there is a connection issue between Quicken and your financial institution.  

This error message will be presented when the financial institution is blocking access to their servers, preventing Quicken from retrieving data to download to your file.

Solution

Wait 24 hours and then try your connection again. If you find that you continue to receive this error after 24 hours, check our Community Announcements for a possible resolution.

If you are still unable to resolve the issue, please contact the affected financial institution's customer support for further assistance. There may be a block on the financial institution's side that may need to be removed. 

Help us improve our support center

Still can't find what you're looking for? Contact Support

Ask our community for help and to learn more about Quicken

Ask the community