Message When Connecting to a Bank Using One Step Update: CC-555

Product Version

Windows Subscription

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Overview

When you perform a One Step Update in Quicken you may receive an error CC-555. This error indicates there is a connection issue between Quicken and your financial institution.

This error message will be presented when the financial institution is blocking access to their servers, preventing Quicken from retrieving data to download to your file.

Note: You may be able to log into the bank's website successfully and still receive this error in Quicken. This is because the error is typically caused by an issue on the bank's servers that Quicken uses to download transactions.

To resolve this issue

Wait 24 hours and then try your connection again. If you find that you continue to receive this error after 24 hours, check our Community Alerts for a possible resolution.

If the issue persists

If you are still unable to resolve the issue, please contact the affected financial institution's customer support for further assistance. There may be a block on the financial institution's side that may need to be removed.

If the financial institution is unable to assist, please contact Quicken Support.

Last updated: 03/30/2021 Article ID: GEN82824

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