Message When Connecting to a Bank Using One Step Update: CC-555

Product Version

Windows

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Overview

When you perform a One Step Update in Quicken you may receive an error CC-555. This error indicates there is a connection issue between Quicken and your financial institution.

This error message will be presented when the financial institution is blocking access to their servers, preventing Quicken from retrieving data to download to your file.

Solution

Wait 24 hours and then try your connection again. If you find that you continue to receive this error after 24 hours, check our Community Announcements for a possible resolution.

If you are still unable to resolve the issue, please contact the affected financial institution's customer support for further assistance. There may be a block on the financial institution's side that may need to be removed.

Last updated: 11/27/2018 Article ID: GEN82824

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