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Message When Connecting to a Bank Using One Step Update: CC-555 or FDP-155

Applies to:
Business
Deluxe
Premier
Starter
Updated: June, 24 2025 4:27PM
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Overview

When you perform a One Step Update in Quicken you may receive an error CC-555, or FDP-155.

This error message will be presented when the financial institution is blocking access to their servers, preventing Quicken from retrieving data to download to your file. In some cases, this block is permanent.

Note: You may be able to log in to the bank's website successfully and still receive this error in Quicken. This is because the error is typically caused by an issue on the bank's servers that Quicken uses to download transactions.

To resolve this issue

Check the Quicken Community for alerts and a possible resolution.

If the issue persists

If you are still unable to resolve the issue, please contact the financial institution's customer support for further assistance.

If the financial institution is unable to assist, please contact Quicken Support.

Quicken Web and Mobile only

Some banks block transaction download to Direct Connect accounts in companion apps like Quicken Web and Mobile.

In these cases, Quicken Web and Mobile app users may see the following error message:

"FDP-155 [Bank name] is not accepting download requests at this time. If this persists, please contact [Bank name]."

If you receive this error, you will need to download new transactions on the desktop app (Quicken for Windows/Mac) and then sync to Web/Mobile.

Article ID: GEN82824

Agent Notes

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