Message When Connecting or Setting Up Accounts: OL-202, OL-204, OL-205, OL-206 or OL-207

Product Version
Windows 2017

Overview

You may receive one of the following errors when attempting to download new transactions, send online payments, or setup online account services.

OL-202, OL-204, OL-205, OL-206 or 207

These errors are due to high traffic or a temporary server outage.

In most cases, these errors resolve themselves within 24 hours and you will be able to connect on the next business day. However, some financial institutions only support the latest release of Quicken and you will need to update Quicken to resolve the issue:

To update Quicken:

  1. Go to Help > Check for Updates. If you do not see the Check for Updates option, follow the Update Quicken via One Step Update instructions below.
  2. If an update is available, a prompt will appear giving you the option to install it.

Message When Connecting or Setting Up Accounts: OL-202, OL-204, OL-205, OL-206 or OL-207

  1. Click Yes to install the update.

Note: You'll need to exit Quicken to run the update program.  When you exit, all of your work is saved, and you can pick up where you left off as soon as the update finishes.

Update Quicken via One Step Update

If you do not see the Check for Updates option, you can update via the One Step Update by following these steps:

  1. Select Tools > One Step Update.
  2. Click Update Now.
  3. If an update is available, Quicken displays a message with a link to a description of what's in the update, as well as a button to download the update.

Message When Connecting or Setting Up Accounts: OL-202, OL-204, OL-205, OL-206 or OL-207

The Download Update button needs to be clicked to initiate the patch download.

Manual Updates

If you'd like to manually download your software update, or if you are looking for the Mondo patch, you can find the list of updates for supported versions here.

 

Notes

If the issue persists, contact your financial institution for additional assistance or refer to the Quicken Online Troubleshooting Guide.

Help us improve our support center
Still can't find what you're looking for? Contact Support
Ask our community for help and to learn more about Quicken

Still can't find what you're looking for? Try these:

Contact Support

Free expert help from our Quicken
Customer Support team.

Talk to Support
Community

Get help from expert users — the best
place for your tough questions.

Ask Our Community
Premium Support

Get priority access to our expert Quicken agents.
Skip the line and enjoy shorter wait times.

Learn More
Contact Support
Find what you need right now. Or talk to our support team for expert help.
Chat with us Wait time: Estimating...
Call us (650) 250-1900 Wait time: Estimating...
Ask the community