Message when using Online Services: It's not your fault

Quicken for Windows


Receive error message "It's not your fault" when trying to download transactions using One-Step Update.


This could be due to your system's internet settings, Internet Service Provider (ISP) or temporary server outage.


If only one Financial Institution is receiving the error it is likely a temporary server error. Wait until the next business day and then attempt your session again. If there is more than one Financial Institution receiving the error it is not likely a server error.

Reset your Internet Options settings to Default - this may not be the browser you typically use. We are only using it to get to your Internet Options control panel.

  1. Open Internet Explorer.
  2. Go to Tools > Internet Options.
  3. Go to the Advanced tab.
  4. Ensure that TLS 1.2 is checked under the Security items. Click Restore Advanced Settings.
  5. Click Apply and then OK.
  6. Close Internet Explorer.
  7. Open Quicken and try your update again.

Note for IE 10 users: IE 10 (and newer) selects TLS 1.2 by default in the Advanced tab (step 3 in the Reset Internet Options instructions, above).


Search Support:

Search form

Tip: To find out which version of Quicken you are using, open Quicken go to Help menu and select About Quicken.