Message when using Online Services: It's not your fault

Product Version
Windows 2019
Windows 2017
Windows 2016
72 people found this helpful


Receive error message "It's not your fault" when trying to download transactions using One-Step Update.


This could be due to your system's internet settings, Internet Service Provider (ISP) or temporary server outage.


If only one financial institution is receiving the error it is likely a temporary server error. Wait until the next business day and then attempt your session again. If there is more than one financial institution receiving the error, it is not likely a server error.

Reset your Internet Options settings to Default

  1. Close Quicken.
  2. Click the Start button and select the Control Panel. In Windows 10, the Control Panel is located in the Windows System folder in the Start menu.
  3. Click Network and Internet, then select Internet Options.
  4. Go to the Advanced tab.
  5. Ensure that TLS 1.2 is checked under the Security items. Click Restore Advanced Settings.
  6. Click Apply and then OK.
  7. Open Quicken and try your update again.


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