Online Bill Center Error: “This account may be closed.”

Product Version


If you receive this error, it means that we are having trouble connecting to your online account. You will need to log in to your biller's account and make sure it is still active online. 

Online Bill Center Error: “This account may be closed.”

Let’s make sure that you are connecting to the correct version of your biller. Some billers have multiple sites depending on the service they are providing you.

To resolve this issue

  1. Log in to your biller’s website.
  2. Verify you have selected the correct biller in Quicken. 
    1. Open Quicken
    2. Select the Bills Tab > Online Bills
    3. Click + Add New Bill
    4. Search for the full biller name to verify you are selecting the correct biller.
  3. Enter the same credentials and security questions (if applicable) in Quicken as you did on the biller's site.  

If the issue persists, Contact Support for assistance.

Note: You may need to wait 2-3 business days from when the bill is present on the billers site, compared to when it is able to be added in Quicken. 

Help us improve our support center

Still can't find what you're looking for? Try these:

Contact Support

Free expert help from our Quicken
Customer Support team.

Talk to Support

Get help from expert users — the best
place for your tough questions.

Ask Our Community
Premium Support

Get priority access to our expert Quicken agents.
Skip the line and enjoy shorter wait times.

Learn More
Contact Support
Find what you need right now. Or talk to our support team for expert help.
Chat with us Wait time: Estimating...
Call us (650) 250-1900 Wait time: Estimating...
Ask the community