Quick Pay Error: Payment Account Declined; Account not accepted

Product Version
Bill Manager

Overview

You may receive the following error when attempting to make a payment using Quick Pay in Quicken Bill Manager:

"Quicken was unable to process your payment because [biller name] will not accept your [account type] account ending in [account number] as a method of payment. Your payment has been canceled." 

Cause

A biller may decline a payment for a variety of reasons, such as the biller not accepting that account type for payments. 

Example: Your biller only accepts credit or debit card payments and you try to make a Quick Pay payment with a checking account. 

To resolve this issue

You can try one of the following:

  • Try a different payment account: If you have more than one payment account registered for Quick Pay, you can try making the payment using that account.
  • Confirm the payment details: Ensure that the payment is not greater than the amount due. Also, confirm if you have recently made another payment to this account with the biller in the last several days. These conditions could result in a payment decline. If a payment has been made recently, you may need to wait a few days before submitting another payment to your account.
  • Log into the biller website to determine if there is a problem with your online account: Check for prompts that require action to be taken or check for an inbox with important messages.
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