Quick Pay Error: Payment Account Declined; Validate your bank

Overview

You may receive the following error when attempting to make a payment using Quick Pay in Quicken Bill Manager:

"Quicken was unable to process your payment because your external bank account ending in [account number] must first be validated on the [biller name] website. Your payment has been canceled."

Cause

Some billers require that a new payment account first be validated before being used to pay a bill. For a bank account, this will typically entail the biller making trial deposits to the new payment account. 

To resolve this issue

Log in to the biller’s website and initiate the Add Payment Account process. When the new payment account is added, the biller will describe their validation process.

After the payment account is validated at the biller, you can return to Quicken and initiate a payment from that account.