Quick Pay Error: Proofs Needed

Product Version
Bill Manager

Overview

You may receive the following error when attempting to make a payment using Quick Pay in Quicken Bill Manager:

"Quicken was unable to process your payment because the information you provided for [biller name] was incomplete. Your payment has been canceled."

Cause

Many billers establish challenge questions for users of their online accounts. When the biller presents a challenge question to the user, Quicken Bill Manager saves the answers to the challenge questions. 

If there are challenge questions asked by the biller that Quicken has not saved on your behalf, you will need to answer and validate those questions before your payment can be processed.

To resolve this issue

  1. Go to the Bills & Income tab.

Quick Pay Error: Proofs Needed

  1. Select the gear icon

Quick Pay Error: Proofs Needed

  1. From the menu, select Manage Online billers
  2. Find your biller and select Edit Password
  3. Follow the on-screen prompts.

After you have updated your biller with your answers, you can resubmit your payment

Help us improve our support center

Still can't find what you're looking for? Try these:

Contact Support

Free expert help from our Quicken
Customer Support team.

Talk to Support
Community

Get help from expert users — the best
place for your tough questions.

Ask Our Community
Premium Support

Get priority access to our expert Quicken agents.
Skip the line and enjoy shorter wait times.

Learn More
Contact Support
Find what you need right now. Or talk to our support team for expert help.
Chat with us Wait time: Estimating...
Call us (650) 250-1900 Wait time: Estimating...
Ask the community