Overview
Quicken Inc. welcomes the investments that financial institutions have been making to improve the quality and reliability of transaction downloads, as with the recent changes announced by Chase and Bank of America.
We believe that these changes will lead to better download results for Quicken users. At the same time, we are aware that the new connectivity technologies deployed by the financial institutions don’t extend to Bill Pay, and that many Quicken users are losing access to integrated bank Bill Pay capabilities that they have enjoyed for decades.
Quicken Bill Manager
Knowing the impact this would have on customers, several years ago we began investing in an integrated bill pay solution in our products, Quicken Bill Manager, that works independently of the banks’ support for integrated Bill Pay.
The goal with Quicken Bill Manager was to provide an alternative solution to customers who lost access to Quicken (non-bank) Bill Pay when it was discontinued by our partner in 2020, and to provide an option to bank customers losing access to integrated bank Bill Pay. Quicken Bill Manager is priced to be inexpensive or free to users (depending on their Quicken tier) and breakeven for Quicken.
Additional Benefits
We will continue to support, invest in, and enhance Bill Manager because of the important role it plays in filling out the overall Quicken value proposition.
To assist our customers during the discontinuation of integrated bank Bill Pay, as is now occurring with Bank of America and Chase, we are providing free use of Quicken Bill Manager Bill Pay for two years to affected customers. (Additional volume entitlements are provided to Premier and above users who already have Quicken Bill Manager Bill Pay).
