Secure Login / MFA information
What is Secure Login?
The security of our products remains our top priority at Quicken and we will continue to invest to ensure our products have industry-leading protection. As such, we are implementing a new login process to safeguard customers’ sensitive information.
This process is called Multi-Factor Authentication or “Secure Login”. Secure Login makes it more difficult for an unauthorized person to access a computer, network or database. If one factor (such as a password) is compromised or broken, the attacker still has at least one more barrier to breach (such as an email account or access to the target’s mobile phone) before successfully breaking into the target.
How does Secure Login work?
After logging in with your Quicken ID you will be required to enter a security code in order to continue. Your security code will be sent via email (or mobile phone if you’ve added a mobile phone number to your Quicken ID profile). You must then enter this security code in Quicken before proceeding with your download.
Do I have to use Secure Login each time I update my Accounts?
No. You will be asked once after Secure Login is first turned on. After that, you will only need to complete Secure Login about every two weeks or if you start using Quicken on a different computer.
Do I need to do anything to enable Secure Login?
No. Secure Login will be enabled for all Quicken customers.
Can I control the email address or phone number used for Secure Login?
Yes. Your Secure Login security code will be sent to either the email address or mobile phone number associated with your Quicken ID.
To update your email address or mobile phone number visit the Quicken Profile Management page directly in your web browser.
Why do I have to take all these steps just to update my Quicken accounts?
We have increased the number of steps to access your account because of the increase of identity theft. You entrust us to protect sensitive data and we take that seriously. Our customers’ privacy and security is our main priority. Moreover, multi-factor authentication is becoming very common for financial services and sensitive web accessible products.
We always recommend that customers take precautions to protect their identity. It is important that you not only create strong passwords, but also avoid using the same password for all your accounts.
Security is a shared responsibility. Even with Secure Login in place, you can help fight fraud by making sure to:
- NOT use the same password for your Quicken products that you use for any other online products.
- Use unique information-not basic information that can easily be found online.
- When you receive email notifications, do NOT click on suspicious links. Instead, cut and paste the URL link directly into your browser.
Does this mean that someone tried to access my account?
No. This extra layer of security is being implemented as an industry best practice for all of Quicken's products. You can be assured that protecting your data and privacy is our #1 priority. We use the same encryption and security measures as major banking institutions.
I checked my email and I didn't receive the code, what should I do?
It can sometimes take a few moments for the code to arrive in your email box. Please wait several minutes.
You may also want to check your bulk/junk/spam mail folder to see if the code went there.
If the code does not arrive, click the Didn’t receive a code link in the Check your email window to generate another code.
IMPORTANT: once you generate a new code, any prior code will expire. It is important that you use the most recent confirmation code in the Check your email window.
My code doesn't work, what should I do?
If you have typed the exact code that was sent and it doesn’t work, this is most likely because you have generated multiple codes and are not using the most recent one.
Please click Didn’t receive a code, then wait until the new code arrives. This may take several minutes. Use the most recent code sent to you.
NOTE: some email platforms append emails from the same sender, so your latest code may display as a response or reply to one of the earlier codes.
What if I am trying to change my email address?
When you log in to change your email address at the Quicken Profile Management page, the confirmation code will be sent to the email address currently associated with your account. If you have access to that email address, please use the confirmation code to sign in, then you can change your email address and any future log in confirmations will be sent to your new email address.
Will changing my email change my User ID?
No. When updating your Quicken profile on the Profile Management page you will see an option to update both your email address and your “User ID” even if they are currently the same. Changing your email address does not change your User ID. We recommend you change your User ID if it is the same as your email address. Otherwise, you will have to remember to use your old email address as your User ID and this could be confusing. To change your user ID, you need edit the User ID field on the same account management page.
IMPORTANT: Remember, if you have more than one Quicken product or service associated with your account and user ID, this user ID change will affect all of those products.
How to bypass "Confirm my account a different way" when being prompted for a verification code?
To change the user email address:
- Close Quicken, and disconnect from the internet. Then, reopen Quicken.
- When you open Quicken, you will be prompted for your Quicken ID password; enter the password you usually use to access your data file. Because you are offline, you will not be prompted for an MFA verification code.
- Go to Edit > Preferences and select “Sign in as a different user”. Type "YES" to continue.
- Your screen will refresh and present you with an error that you are offline. Connect to the internet again.
- You will be prompted to sign in with your Quicken ID; choose to create a new Quicken ID, and use your current email address to register.
- Complete your registration and log into your Quicken file.
Now, when you are prompted for the verification code, you can have it sent to your current email address, and verify your identity.