Sound Issues in Quicken

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Make sure that your Quicken program has been updated to the latest release before proceeding with any possible solution.

Does your system play any sounds outside of Quicken?

Test an audio file or CD
Test your Windows sounds from the Control Panel
Make sure your audio or speakers are not muted

If no sounds play outside of Quicken, see your operating systems Help for instructions, or contact your system or sound card manufacturer for further assistance.

If you're able to hear Windows sounds and audio files, continue with these other possible solutions:

Turn on the Quicken Sounds Preference

From the Quicken Edit menu, choose Preferences.
Select Setup.
Select the Turn on Quicken sounds checkbox.
Click OK.

Copy the Quicken Sounds folder to a different location

Browse to your Quicken install directory
- If you're unsure of that location, right-click the icon you use to launch Quicken and choose Properties then click the Find Target (or Open File Location) button
Right click the Sounds folder and choose Copy
Browse to one of the following folders
- Quicken folder where your data file resides
- C:\Windows\Media
Right click the folder and choose Paste

Additional Resources

No Quicken Startup sound but other Quicken sounds play? - see FAQ 7476
Quicken Sounds not working on Windows 7? - see FAQ 7904
Try reinstalling Quicken in Selective Startup Mode - FAQ 4193

Last updated: 05/10/2018 Article ID: GEN82092

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