Overview
Your financial institution has disabled the connection method you were previously using in Quicken. As a result, attempting to connect with that same method will now produce an error.
Instructions
To resolve this issue and reenable online services for the account, you'll need to change to one of the other connection methods supported by Quicken and your financial institution—either Direct Connect, Web Connect, or Express Web Connect+ (EWC+). See below for instructions on how to make this change. Please note that you need to make this change only for accounts that receive an error. Other accounts at other financial institutions do not need to be changed.
Deactivate your account
Select the Tools menu and click Account List.
Find the account for which you want to deactivate online services, and then click Edit next to the account name.
Click the Online Services tab.
Click the Deactivate button.
When the confirmation message appears, click Yes to disable the service.
Your account is now disconnected and ready to be set up with the new connection.
Reactivate your account using Direct, Web Connect, or EWC+
From the Tools menu, select Account List.
Select the account to activate, and click Edit to the right.
Click the Online Services tab.
Click Set up now next to the service you want to use.
Follow the on-screen instructions to enter the information provided by your financial institution.
