Unable to Verify Identity

80 people found this helpful

This message is displayed when Equifax is not able to verify the information that you have entered. The info you have provided does not match what their servers expect.

A possible cause of this is you may have moved within the past 6 months. If this is the case use your old address, as the new address will not reflect to your credit score yet.

If all the questions are correct, and you're sure that you are answering properly, then the information held at Equifax may be incorrect. You may need to contact Equifax to resolve this. You can also try using this same information with the other credit reporting agencies to confirm the information you're providing is correct.

Quicken Support cannot assist with this specific message, as we have no access to Equifax (or any other credit reporting agency) data. This is to protect your sensitive data and ensure your privacy.

To Contact Equifax in writing or by phone:

Equifax Information Services, LLC

P.O. Box 740256

Atlanta, GA 30374

866-349-5191

Help us improve our support center
Still can't find what you're looking for? Contact Support
Ask our community for help and to learn more about Quicken

Still can't find what you're looking for? Try these:

Contact Support

Free expert help from our Quicken
Customer Support team.

Talk to Support
Community

Get help from expert users — the best
place for your tough questions.

Ask Our Community
Premium Support

Get priority access to our expert Quicken agents.
Skip the line and enjoy shorter wait times.

Learn More
Contact Support
Find what you need right now. Or talk to our support team for expert help.
Chat with us Wait time: Estimating...
Call us (650) 250-1900 Wait time: Estimating...
Ask the community