Blank/White Registration or "Success" Screen

Product Version
Windows 2018
Windows 2017
Windows 2016
Windows 2015
Mac 2018
Mac 2016
Mac 2017
Mac 2015
29 people found this helpful

Overview

Blank or white screen upon trying to register Quicken software (or blank "Success" screen after registration) on Windows 7, 10 and macOS.

First, close Quicken and reopen it

There are some instances in which Quicken simply needs to be closed and reopened for the Sign-in screen to load. Try this a few times before moving on to the next steps. 

Second, try connecting to the Quicken ID login website

  1. Close Quicken.
  2. Launch a web browser.
  3. Go to the Quicken My Account login page. If the webpage appears, then the system can connect to the Quicken ID server. If the webpage cannot be displayed, follow internet connectivity troubleshooting.

Third, turn off the Firewall

How to turn off the Firewall (Windows 10)

  • Open the Control Panel. In Windows 10, the Control Panel is located in the Windows System folder in the Start menu.
  • In the Control Panel, select System and Security.
  • Now in System and Security select Windows Firewall.
  • Select Turn Windows Firewall on or off. 
  • If you are given the option to turn off the Private and Public Firewalls, select to turn both off.
  • Once turned off, click OK.

How to turn off the Firewall (Windows 7)

  • Click the Start menu and select the Control Panel.
  • In the Control Panel, select System and Security.
  • in System and Security, select Windows Firewall (If the Windows Firewall is enabled, the Windows Firewall state will be on. To turn it off, click Change settings or Turn Windows Firewall on or off in the left column.)
  • In the Firewall Settings window, select Off and click OK.

How to turn off the Firewall (macOS)

  • Choose System Preferences from the Apple menu.
  • Click Security or Security & Privacy.
  • Click the Firewall tab.
  • Unlock the pane by clicking the lock in the lower-left corner and enter the administrator username and password.
  • Click Turn Off Firewall

Fourth, create a new admin account

  1. Check to see if there is a hidden Administrator account on the computer. 
    1. Go to Settings > Accounts.
    2. Select Family & other people
    3. Verify there are no hidden users. If there are none, please proceed to the next step.
  2. Create a new user administrator on the computer.
  • How to create a new user account in Windows 10
    Here's how to set up a new user account on Windows 10.
    • Click the Start button, and then select Settings.
    • Select Accounts > Family & other people.
    • Under Other people, select Add someone else to this PC.
    • At the bottom of the page, select I don’t have this person’s sign-in information.
    • At the bottom of the next page, select Add a user without a Microsoft account.
    • Enter a name for the new account. If you want this person to sign in with a password, enter and verify the password, add a password hint, and then select Next.
    • Select Finish.
  • How to create a new user account in Windows 7
    Here's how to set up a new user account on Windows 7.
    • To open User Accounts, click the Start button, then click Control Panel. 
    • Click User Accounts and Family Safety, and then select User Accounts.
    • Click Manage another account. (Administrator permission required)
    • If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
    • Click Create a new account.
    • Type the name you want to give the user account, click an account type, and then click Create Account.
  • How to create a new user account in macOS
    Here's how to set up a new user account on macOS
    • Choose Apple menu > System Preferences, then click Users & Groups.
    • Click the lock icon to unlock it, then enter an administrator name and password.
    • Click Add (+) below the list of users. Click the New Account pop-up menu, then choose a type of user.

      Administrator: An administrator can add and manage other users, install apps, and change settings. The new user you create when you first set up your Mac is an administrator. Your Mac can have multiple administrators. You can create new ones, and convert standard users to administrators. Don’t set up automatic login for an administrator. If you do, someone could simply restart your Mac and gain access with administrator privileges. To keep your Mac secure, don’t share administrator names and passwords.

    • Enter a full name for the new user. An account name is generated automatically. To use a different account name, enter it now—you can’t change it later.
    • Enter a password for the user, then enter it again to verify. Using a password hint is recommended to help the user remember his or her password.
    • Click Create User.

       

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