Blank/White Registration or "Success" Screen

Product Version
Mac Subscription
Windows Subscription
58 people found this helpful


Blank or white screen upon trying to register Quicken software (or blank "Success" screen after registration) on Windows 10 and macOS.

First, if you receive the Blank "Success" screen in the Subscription Release of Quicken for Windows

  1. Download the latest update here if you have not done so already.
  2. After completing the update, open Quicken.
  3. Hold the Control key and select File menu > File Operations > Validate & Repair.
  4. Check the Validate file box and click OK. 

Blank/White Registration or "Success" Screen

If initiated correctly, the Validate file checkbox will also show the message "Authentication block will be fixed" as pictured above.

  1. Try to sign in again.

Next, sign out of Quicken and sign back in

  1. Go to Edit > Preferences > Quicken ID, Sync & Alerts. If you are unable to see your Edit > Preferences menu, continue to the next section. 
  2. Click Sign in as a different user.
  3. Type "yes" to confirm and click Sign Out.
  4. After you sign out, sign back in with the same Quicken ID.

Third, close Quicken and reopen it

There are some instances in which Quicken simply needs to be closed and reopened for the Sign-in screen to load. Try this a few times before moving on to the next steps. 

Fourth, try connecting to the Quicken ID login website

  1. Close Quicken.
  2. Launch a web browser.
  3. Go to the Quicken My Account login page. If the webpage appears, then the system can connect to the Quicken ID server. If the webpage cannot be displayed, follow internet connectivity troubleshooting.

Fifth, turn off the Firewall

How to turn off the Firewall (Windows 10)

  • Open the Control Panel. The Control Panel is located in the Windows System folder in the Start menu.
  • In the Control Panel, select System and Security.
  • Now in System and Security select Windows Firewall.
  • Select Turn Windows Firewall on or off. 
  • If you are given the option to turn off the Private and Public Firewalls, select to turn both off.
  • Once turned off, click OK.

How to turn off the Firewall (macOS)

  • Choose System Preferences from the Apple menu.
  • Click Security or Security & Privacy.
  • Click the Firewall tab.
  • Unlock the pane by clicking the lock in the lower-left corner and enter the administrator username and password.
  • Click Turn Off Firewall

Lastly, create a new admin account

  1. Check to see if there is a hidden Administrator account on the computer. 
    1. Go to Settings > Accounts.
    2. Select Family & other people
    3. Verify there are no hidden users. If there are none, please proceed to the next step.
  2. Create a new user administrator on the computer.
  • How to create a new user account in Windows 10
    To set up a new user account on Windows 10:
    • Click the Start button, and then select Settings.
    • Select Accounts > Family & other people.
    • Under Other people, select Add someone else to this PC.
    • At the bottom of the page, select I don’t have this person’s sign-in information.
    • At the bottom of the next page, select Add a user without a Microsoft account.
    • Enter a name for the new account. If you want this person to sign in with a password, enter and verify the password, add a password hint, and then select Next.
    • Select Finish.
  • How to create a new user account in macOS
    To set up a new user account on macOS:
    • Choose Apple menu > System Preferences, then click Users & Groups.
    • Click the lock icon to unlock it, then enter an administrator name and password.
    • Click Add (+) below the list of users. Click the New Account pop-up menu, then choose a type of user.

      Administrator: An administrator can add and manage other users, install apps, and change settings. The new user you create when you first set up your Mac is an administrator. Your Mac can have multiple administrators. You can create new ones, and convert standard users to administrators. Don’t set up automatic login for an administrator. If you do, someone could simply restart your Mac and gain access with administrator privileges. To keep your Mac secure, don’t share administrator names and passwords.

    • Enter a full name for the new user. An account name is generated automatically. To use a different account name, enter it now—you can’t change it later.
    • Enter a password for the user, then enter it again to verify. Using a password hint is recommended to help the user remember his or her password.
    • Click Create User.


If the issue persists, contact Quicken Support.

Help us improve our support center

Still can't find what you're looking for? Try these:

Contact Support

Free expert help from our Quicken
Customer Support team.

Talk to Support

Get help from expert users — the best
place for your tough questions.

Ask Our Community
Premium Support

Get priority access to our expert Quicken agents.
Skip the line and enjoy shorter wait times.

Learn More
Contact Support
Find what you need right now. Or talk to our support team for expert help.
Chat with us Wait time: Estimating...
Call us (650) 250-1900 Wait time: Estimating...
Ask the community