Error When Using Online Services: 106, 324, 168, 999, or -30

Overview

The following errors occur if you (or your bank) changed the account name at your banks website or if your bank switched to a new account for you (such as for lost or stolen accounts). 

• Error 106, or FDP-106
• Error 324
• Error 168
• Error 999
• Error -30

Note: If you receive a specific error 324 with accounts marked as "dead" please contact support directly before trying the steps below.

Capital One users: Please follow the steps in this FAQ; the steps below will not resolve your issue.

To fix this Issue:

Step 1: Deactivate the account(s)

1. Go to the Accounts menu and choose Hide and Show Accounts.
2. Uncheck any accounts with this specific financial institution (FI) that are hidden in Lists.
3. When complete, click on the account name for your account(s) in the Accounts toolbar in Quicken.
4. Click the Settings icon in the bottom right corner of the screen.
5. Select the Downloads tab.
6. Click on Disconnect Account.
7. Click Done. Do this on each account with this FI. 
8. Quit Quicken.

Step 2: Reactivate and link the account(s)

1. Reopen Quicken.
2. Go to Accounts > Add Account.
3. Type the name of the financial institution, make the appropriate selection, then click Continue.
4. Enter your login credentials and click Continue.
5. When Quicken has returned all accounts discovered for this FI, very carefully LINK each of the found accounts to the appropriate account you already have setup in Quicken.

NOTE: this process will download up to 90 days of transactions from your bank. If you find duplicate transactions in your account(s), you can delete these transactions from the account register.

If the issue persists

If the steps above do not resolve the issue, please contact Quicken Support.