Error When Updating Accounts: CC-502

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Before you begin

We recommend that you do not deactivate and reactivate your account(s) to troubleshoot this specific issue, as it could lead to other issues. 

Also, you may be able to log into the bank's website successfully and still receive this error in Quicken. This is because the error is typically caused by maintenance on the bank's servers that Quicken uses to download transactions.

First, check for alerts

When receiving a CC-502 error, we recommend to first check the Quicken Community for alerts on widespread issues or bank outages. 

Second, refresh your account information

  1. Open the transaction register for the account with the error message.
  2. Click the Gear Icon in the upper right of the register and select Update Now.
  3. Follow the on-screen instructions to complete the update.
  4. Repeat these steps for each account with this error.

If refreshing your accounts does not resolve the issue, wait one business day 

This error message is typically caused by maintenance on your bank's website. You can try updating again in a few hours or the next business day. If the issue still occurs after one business day, try the steps above again.

If the issue persists

Please Contact Us so we can help fix this issue.


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