Error When Updating Accounts: CC-502

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NOTE: If you are unable to setup Express Web Connect or no transactions download in conjunction with the CC-502 error, follow these steps.

To fix this issue:

Step One: Wait one business day

This error message is typically caused by maintenance on your bank's website.  You can try updating again in a few hours or the next business day.  If the issue still occurs after one business day, continue with the steps below should resolve your issue.


Step Two: Confirm you're on the latest Quicken release

  1. Select the Tools > One Step Update.
  2. Click Update Now.
  3. If an update is available, Quicken displays a window that describes what's in the update, as well as brief instructions for downloading the update.  


Step Three: Refresh your online account information

  1. Open the transaction register for the account with the error message
  2. Click the Gear Icon on the upper right of the register, and select Update Now
  3. Follow the on-screen instructions to complete the update
  4. Repeat these steps for each account with this error



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Tip: To find out which version of Quicken you are using, open Quicken go to Help menu and select About Quicken.