Error When Updating Accounts: CC-502

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This error is typically caused by maintenance on the bank's servers that Quicken uses to download transactions.

Before you begin

We recommend that you do not deactivate and reactivate your account(s) to troubleshoot this specific issue, as it could lead to other issues. 

Also, you may be able to log into the bank's website successfully and still receive this error in Quicken. 

First, check for alerts

When receiving a CC-502 error, we recommend to first check the Quicken Community for alerts on widespread issues or bank outages. 

Second, refresh your account information

  1. Open the transaction register for the account with the error message.
  2. Click the Gear Icon in the upper right of the register and select Update Now.

Error When Updating Accounts: CC-502

  1. Follow the on-screen instructions to complete the update.
  2. Repeat these steps for each account with this error.

If refreshing your accounts does not resolve the issue 

Try waiting one business day. This error message is typically caused by maintenance on your bank's website. You can try updating again in a few hours or the next business day. If the issue still occurs after one business day, try the steps above again.

If the issue persists

Please Contact Us so we can help fix this issue.


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