Error When Using Online Services: OL-1b

Product Version


You may receive Error OL-1b when using online services in Quicken. This error is typically caused by an expired security token. 


To resolve this issue:

  1. Click on the Edit Menu and select Preferences.
    • Note: If you don't see or can't get to the Edit menu in the upper left, close the sign in window.  You may have to close it several times before you can see the Edit option.
  2. In the left panel, select Quicken ID, Mobile & Alerts.

Error When Using Online Services: OL-1b

  1. Click Sign in as a different user.
  2. Type "yes" as prompted and click Sign Out.

Error When Using Online Services: OL-1b

  1. Sign back in with the same Quicken ID (this will refresh the sign-in information).


Help us improve our support center

Still can't find what you're looking for? Contact Support

Ask our community for help and to learn more about Quicken

Ask the community