How To Access Online Banking Log Files In Quicken for Mac

Product Version
20 people found this helpful


Quicken Support may request log files to troubleshoot Online Banking error messages or missing transactions.


To make it easier for you to send these logs, we recommend that you create a new folder on your desktop called (your last name) Logs and saving the log files in this new folder. To do this:

  1. Right-click in an open space in the desktop and select New Folder.
  2. Right-click the new folder and click Rename.
  3. Name the folder (your last name) Logs.

After creating the new folder, you will need to locate the log files:

  1. In Quicken, go to Help then select Show logs in finder.
  2. Drag the log files to the new folder on your desktop.

After all the logs are saved, you can control-click and select Compress Folder. This will allow you to send all the logs to support at once.

Help us improve our support center

Still can't find what you're looking for? Try these:

Contact Support

Free expert help from our Quicken
Customer Support team.

Talk to Support

Get help from expert users — the best
place for your tough questions.

Ask Our Community
Premium Support

Get priority access to our expert Quicken agents.
Skip the line and enjoy shorter wait times.

Learn More
Contact Support
Find what you need right now. Or talk to our support team for expert help.
Chat with us Wait time: Estimating...
Call us (650) 250-1900 Wait time: Estimating...
Ask the community