Message: Unable to verify active printer at the system level

Product Version
Windows 2019
Windows 2017
440 people found this helpful


You may receive a message that your computer cannot verify your printer in Quicken.


This error may occur if you have an excessive number of printers installed on your computer or Quicken has incorrect information about your printer. The following information shows you how to correct this error.  


Before performing the steps below, make sure you have the latest release before trying the steps listed below.

  1. Go to File > File Operations > Validate and Repair.
  2. In the next prompt, select Validate file and Reset all Quicken printer settings.
  3. Click OK.
  4. Restart your computer.
  5. Try to print again.

Note: If you have customized fonts or other printing options you will need to configure Quicken again.

If the issue persists

If the steps above do not resolve the issue, make sure that you're using the latest printer driver.  You can do this by searching the internet for your printer's model number and the word "driver."  You can also go to the manufacturer's support page and search for the drivers for your printer model.  If you are unable to locate the driver, you can uninstall and reinstall the printer software. This will typically install the latest version of the software with the latest driver. 



Help us improve our support center

Still can't find what you're looking for? Contact Support

Ask our community for help and to learn more about Quicken

Ask the community