Message When Opening Quicken: Service provider change OK right away

Product Version
Windows 2018
Windows 2017
Windows 2016
42 people found this helpful

Overview

This message is displayed when a financial institution discontinues their Direct Connect service (most common cause), changed their Branding ID, or is no longer available (such as from a merger with another bank). Quicken is attempting to connect, but there is nothing to connect to. It will eventually time out.

Message When Opening Quicken: Service provider change OK right away

If Quicken is frozen with this message, wait a few minutes. If it still stays frozen, force quit Quicken by using the Task Manager in Windows (Ctrl + Alt + Del > Task Manager), then try the steps below.

  1. Update the transactions for your other financial institutions by performing a One Step Update (Tools > One Step Update).  This will download the latest FIDir.txt to your system, which currently has outdated financial institution information listed.  
  2. Close and reopen Quicken.
  3. If you continue to see the message, follow the steps for How To Refresh Financial Institution Information in Quicken.
  4. When all else fails, reinstalling Quicken will reset the FIDir.txt file.

 

Help us improve our support center

Still can't find what you're looking for? Contact Support

Ask our community for help and to learn more about Quicken

Ask the community