Patch Error: Unable to check for updates, the server file failed to load

Product Version
Windows
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Overview

"Index and length must refer to a location within the string. Parameter name: length"

This error occurs when trying to install a patch downloaded from the Quicken Support website (ex: a Mondo Patch update). 

Patch Error: Unable to check for updates, the server file failed to load

To resolve this issue

You will need to create a new administrator user on your Windows system, and then install the patch with that new admin user:

If you have any issues with this process, please contact Microsoft support.

 

 

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