Quicken is asking for an activation code, but I didn't receive one

Product Version
Windows 2018
Mac 2018
260 people found this helpful

Important, read first:

  • If you purchased a download of Quicken from Quicken.com, you will not need an activation codeyour membership is tied to the Quicken ID you used when you purchased Quicken (your email address).
  • If you purchased a boxed copy or download from a retail store, follow these steps to locate and use your activation code. 
  • If you open a data file that has a different Quicken ID signed in than the one used to purchase the subscription, you will be prompted to enter an activation code.

If you purchased from Quicken.com and you're still receiving an activation code prompt, the steps below should resolve the issue.

 

Confirm that you're logging in with the correct Quicken ID:

You will be prompted for an activation code if you ordered from Quicken.com and you used a different Quicken ID than the one you're using to sign into the Quicken program with.

Confirm that you're logging in to Quicken with the exact same Quicken ID you used to purchase:

  1. Go to Quicken.com and click on Sign In > My Account
  2. Sign In with your Quicken ID and password
  3. After you've signed in, confirm that your subscription download product is in your account.  It will appear under Plan Details:

Quicken is asking for an activation code, but I didn't receive one

If you don't see your subscription download product, or if you're unable to sign in at all, it means that you used a different ID to purchase Quicken, and that Quicken ID is what you need to use to sign in to your Quicken product. 

You should have received an email when you purchased Quicken that has your Quicken ID information; this email will not have an activation code, as you do not need one if you purchased from Quicken.com.  Be sure to check your different email addresses and spam or junk email folders to find this email and confirm your Quicken ID. 

To sign in with a different Quicken ID:

Follow these steps to change the Quicken ID associated with your Quicken file, which will remove the activation code prompt.

Note: If you don't see or can't get to the Edit menu on the upper left, close the sign in window.  You may have to close it several times before you can see the Edit option.

  1. Click on the Edit Menu and select Preferences.
  2. In the left panel, select Quicken ID, Mobile & Alerts.

Quicken is asking for an activation code, but I didn't receive one

  1. Click Sign in as a different user.
  2. Type "yes" as prompted and click Sign Out.

Quicken is asking for an activation code, but I didn't receive one

  1. Sign back in with the correct Quicken ID.

If you're logged in to Quicken with the Quicken ID you purchased with:

  1. First, follow the steps here to use the QcleanUI Utility to remove all Quicken versions from your computer.
  2. Go to Quicken.com and click on Sign In > My Account
  3. Sign In with your Quicken ID and password
  4. Scroll to Download Quicken and download the product; your account always has the newest available product version
  5. Follow the installation instructions, and then sign in with your Quicken ID

You should no longer be prompted for an activation code.

 

If the issue persists

If the steps above do not resolve the issue, there may be a firewall on your system blocking Quicken from accessing the internet. For more information on configuring firewalls, click here

Help us improve our support center

Still can't find what you're looking for? Contact Support

Ask our community for help and to learn more about Quicken

Ask the community