Quicken Assisted Password Removal Service

Password Removal Service

What Is the Assisted Service?

The Assisted Service is offered to our Quicken Customers who cannot use the Automated Password Removal Tool. While the automated tool can remove the File Password from Quicken Windows currently supported versions (U.S and Canada only), the Assisted Service can remove File and Transaction Passwords in all currently supported Quicken Windows, Quicken Mac and Quicken Essentials Mac products.

What versions of Quicken are supported?

  • Quicken for Windows versions  2014, 2015 and 2016.
  • Quicken for Mac Lion Compatible 2007, Quicken 2015 and 2016 for Mac.
  • Quicken for Canada versions 2014, 2015 and 2016.

We offer free live support for our latest Quicken products. In order to provide the best support possible, a contact charge applies to older supported versions (Quicken for Windows 2014 and Quicken for Mac and 2007 Lion Compatible). Customers can upgrade their Quicken version to the latest version to receive free assisted support. If the customer would rather have us remove the password for them, they will need to purchase a Quicken Technical Support One Time Contact. They can make the Quicken Technical Support purchase by clicking in this link.

What If I'm not using a supported version?

Intuit will not be able to return your file in an unsupported version of Quicken.  Your options are to upgrade to a currently supported version, locate and restore a backup that accepts your password, or start a new data file in the version of Quicken you are using.

What password cannot be removed?

The password removal service cannot be used for your online banking password, Intuit's online store or Quicken.com sign in. Prior to submitting your file for password removal, review Quicken Does Not Accept the Data File Password.

How do I submit a password removal request?

To submit a Password Removal request, please contact Quicken Support. Be sure to complete ALL required in order for your request to be submitted successfully.

We require:

  • Your e-mail Address
  • Your phone number
  • Version & release of Quicken (ex: QW2016 R8)
  • Name of the data file

Please have this ready before contacting Quicken support.

Does it cost anything and how long does it take?

Support charges may apply. Terms and conditions of support, support features, pricing and support availability are subject to change at any time, without notice.

You will receive information about how to submit your data file within 24 to 48 hours of contacting us. Once you have submitted your data file and other required information, we will remove the password and return your file to you within 24 to 48 business hours.  This means, it could be up to 4 business days from beginning to end.

If you can't use the automated password removal tool click here.

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Tip: To find out which version of Quicken you are using, open Quicken go to Help menu and select About Quicken.