What if Quicken is not accepting the Data File Password?
You cannot access a password-protect data file without the password. The Quicken file password feature is intended to prevent anyone who does not have the password from accessing the file. If you cannot remember the password to the file, or if the person who protected the file is not available to give you the password, you will not be able to access that Quicken file.
Before contacting Quicken Support
First try the following:
- Are you in the correct data file? You may have inadvertently opened the wrong data file.
- Try all passwords you may have used for Quicken files or for other password-protected functions (such as your email or bank sign in.)
- If the password contains numbers, make sure your keyboard Num Lock is turned on if you are using the numeric keypad.
- Quicken passwords are case sensitive. Make sure that the Caps Lock key is not on, and then retype the password, being careful to use the correct capitalization.
- You may have set the option to Download Transactions When Quicken Starts (Edit > Preferences > Startup). This password prompt upon opening the file is for the Password Vault, not the file password.
Have you upgraded to a newer version of Quicken and the data file password is unrecognized?
This can be caused by the enhanced security features of the latest version of Quicken. You may be able to resolve this issue yourself by reverting to your previously installed version, opening the data file in that version, and then removing the password from the data file. Once you have the password removed, you should be able to successfully convert back to your new version of Quicken, open the data file, and reset your password as desired.
Before proceeding, you will need your previous version of Quicken and your new version of Quicken on hand.
- Uninstall your new version of Quicken.
- Once your new version of Quicken has been uninstalled, reinstall the earlier version.
- Open your Quicken data file.
- Remove the password.
- Reinstall your new version of Quicken.
- Upgrade/Convert your Quicken data file to your new version of Quicken (you should no longer be prompted for a password). This process should be done automatically when you open an older data file in a newer version of Quicken.
- Once upgraded/converted, if desired, you can now reset your data file password by adding a password to your data file.
Consider restoring a backup
If you made a backup copy of the data file before adding the password, restore that backup. You'll need to manually add any data that you added to the password-protected file since the backup. Rename the password-protected file before you begin so it remains untouched in case you recall the password later or need to send the file to Intuit for password removal (steps below). If you need to, check out the steps to restore a backup.
If you don't have a regular backup to restore, try restoring an automatic backup. Quicken makes an automatic backup copy of your data every seven days and places it in the Quicken\BACKUP folder.
If you put a password on your data file recently, the password may not be on this backup copy of your data; try opening this file. If the file opens, copy all its files to the folder where you usually keep your data. If the file was created a few days ago, you may need to re-enter some data.
Consider creating a new data file
If your file doesn't contain a lot of information, you may want to consider creating a new file and reentering the data. In some cases, reentering the data may be quicker and easier. Detailed steps on creating a new data file can be found here.
Consider contacting support to use the assisted password removal service
If all the above steps have failed, try using the assisted password removal service.
Quicken offers password removal services for your Quicken data file and transaction passwords. This service is for currently supported versions of Quicken (U.S. Versions of Quicken only). Steps to submit request here.