Unable to sign in “Oops", "Unknown Error" or “Check Internet Connection” message in Quicken for Windows

Product Version
Windows 2017
1318 people found this helpful

This is likely a temporary issue

In some cases, the "Oops" error is caused by a server outage and can be resolved by simply waiting and trying again later. This is a known issue and a solution is already in development.

If the issue persists

If you are still getting the error after 1-2 hours, make sure you are on the latest release of Quicken. For more information, click here

You may also see these error messages if the internet connection is slow or unstable.  In this case, we recommend trying again later, or contacting your internet service provider about improving your connection.

Help us improve our support center
Still can't find what you're looking for? Contact Support
Ask our community for help and to learn more about Quicken

Still can't find what you're looking for? Try these:

Contact Support

Free expert help from our Quicken
Customer Support team.

Talk to Support

Get help from expert users — the best
place for your tough questions.

Ask Our Community
Premium Support

Get priority access to our expert Quicken agents.
Skip the line and enjoy shorter wait times.

Learn More
Contact Support
Find what you need right now. Or talk to our support team for expert help.
Chat with us Wait time: Estimating...
Call us (650) 250-1900 Wait time: Estimating...
Ask the community