Why am I receiving a message about my USAA accounts?

Overview

You may have received an email or in-product message regarding some changes coming to your USAA accounts in Quicken. 

What is happening?

USAA is updating to a new connection type to provide data to applications like Quicken, called EWC+ (Quicken Connect in Mac). Going forward, you'll use a bank-hosted sign-in form to authorize downloads. The overall process for adding accounts and downloading is the same, but the screen you use to sign in to USAA will look different.

For your security, USAA may periodically request that you reauthorize your accounts in Quicken by signing in again. This may happen every 90 days or so.  

What does this mean for me?

You'll need to switch your accounts as soon as you receive the prompt. Not to worry, all the steps you need are provided below.

This change will impact all USAA Express Web Connect and Direct Connect accounts.

Quicken for Windows: How do I switch my USAA accounts to the new connection method?

Before you begin: Do not deactivate and reactivate your USAA accounts while completing the steps below.

When you update your accounts in Quicken, you'll be prompted to change to the new EWC+ connection method. 

You may instead see a CC-902 or an OL-301 error like the ones below. In either case, you'll need to click Reauthorize to continue. 

All you need to do is sign in with your USAA credentials when prompted to establish a connection. 

After you sign in, follow the on-screen prompts and select the accounts you want to connect in Quicken. If you receive a blank screen, a pop-up blocker could be preventing the USAA prompts from appearing. You will need to temporarily disable any pop-up blockers or update settings to allow pop-ups from USAA. 

Note: Make sure all of your accounts are checked, even if they're already added to Quicken or if they're in a different file. 

Quicken for Mac: How do I switch my USAA accounts to the new connection method?

Before you begin: Do not disconnect and reconnect your USAA accounts while completing the steps below.

When you update your accounts in Quicken, you will be prompted to change to the new connection method. 

You may instead see an FDP-390 error like the one below. You will need to click Set Up to continue. 

All you need to do is sign in with your USAA credentials when prompted to establish a connection. 

After you sign in, select the accounts you want to connect in Quicken.

Note: Make sure all of your accounts are checked, even if they're already added to Quicken or if they're in a different file.

Troubleshooting

• If your account isn't discovered during the reauthorization process, ensure transactions have posted in that account in the past two years. If no transactions have posted in the last two years, the account is considered dormant and will not be discovered.
  
  • To resolve this issue: A small transaction in that account (purchase or transfer) will “revive” the account and it will then be discovered to reauthorize. The transaction can take a few days to clear and revive the account. If you need an immediate resolution, please contact USAA. 
• Insurance accounts will not be supported after this connection update. 
• Syncing to the Quicken Cloud can help prevent duplication of transactions in your register during the reauthorization process. If you prefer not to sync, you can follow the steps under the To delete multiple duplicate transactions section in this FAQ to help you delete any duplicate transactions that may download. This duplication should only occur once during the reauthorization process. 
• If you are being asked to reauthorize your accounts repeatedly: 

  This behavior may occur if there are any hidden or closed accounts in your data file that are still connected for downloads.

  To resolve this issue - Go to the Tools menu and select "Manage Hidden Accounts" and review the list for any accounts that may be marked as hidden and/or closed. Uncheck the box so they appear in the account list again. Then go to the Tools menu > Account List and click the 'Edit' button to the right of each migrated account name. In the window that opens, go to the middle tab for "Online Services" and select the "Deactivate" button.

  Once these accounts have been deactivated from downloads, the prompt to authorize the accounts should no longer appear.

If you encounter any other issues while attempting to switch over your USAA accounts, first check the Quicken Community for alerts on widespread issues or USAA outages. If you need additional assistance, please contact Quicken Support.