Error Restoring Quicken Data File From External Media: "Can't open file" or "File not restored"

Product Version
Windows 2017

One of the following messages appears when restoring a Quicken data file from external media (thumb/USB drive, external hard drive):

  • Can't open file 
  • File not restored

This most often occurs when the properties of your Quicken data file are set to read-only.

To remove the read-only property:

  1. Open the File Explorer and copy your Quicken data file to your hard drive.
  2. Select the Quicken data file, right-click and select Properties.
  3. In the Attributes area, click to clear the Read-only checkbox.
  4. Launch Quicken.
  5. Open the data file you changed the properties for.

Other possible causes and solutions:

  • If the data file was created on a different computer, try to create a new backup on the other computer.
  • If the data file was created on the same computer, try to restore an earlier backup you made or an automatic backup made by Quicken.
  • In some cases, you might need to check the Quicken file for damage before creating a backup.
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