Advanced Data File Troubleshooting to Correct Problems With Quicken for Windows

Product Version
Windows
490 people found this helpful

Overview

Before you begin

Although data integrity problems do happen, often what is thought to be a data integrity problem turns out to be an issue with preferences or misinterpreting the data Quicken is displaying. Before troubleshooting data integrity issues, review your settings and preferences. Also, ensure you are on the latest release of the program.

Note: It may be best to restore a backup from a date prior to when the issue began. You can find steps to restore a backup here. Once restored, see if the issues you were experiencing are resolved. If not, try the listed Validate steps with that file.

You can also restore a backup and Validate if you're not able to open your data file.

When should I follow the Validate steps below? 

The Validate process in this article should only be used when experiencing one or more of the following issues:

  • Categories or numbers wrongly associated in reports when all report settings are correct.
  • Dates missing from reports when all report settings are correct.
  • Missing categories or tags.
  • Inability to assign categories in split transactions.
  • Data file backups that cannot be restored.
  • Severe latency with just one account or unexpected data.

If you are not experiencing one of these issues, the steps will not help.

Copy your file and Validate

Always make a backup before performing complex procedures. This ensures that you have a "fall-back" file you can use to get back to where you were when you started.

  1. Go to File > File Operations > Copy (do not choose Year End Copy for this procedure).
  2. Leave all the settings, including file name and checkboxes, at their default (change nothing on this screen).
  3. After the Copy is complete, choose to Open New Copy.
  4. In the New Copy, go to File > File Operations > Validate & Repair > Validate to ensure there are no lingering issues with the data in this file.
    • If your issue was with Investment account(s) latency or other data issues with an investment account, be sure to also select Rebuild Lots during this procedure.
  5. After the Validation process is finished, you will see the Data_Log appear in a Notepad window. This file is a summary of the Validation results.
    • Review the Data_Log.txt for messages pertaining to the quality of your data and resolve any that are advised with instructions you should follow.

      Example of Damage in Data Log

      Advanced Data File Troubleshooting to Correct Problems With Quicken for Windows
    • If you receive the message "Damaged data block" in the Data_Log after the Validation completes, the file is not repairable.  We recommend restoring a backup from prior to the date listed on this message.
  6. Test your regular procedure(s) to see if the issue you were encountering is now resolved.

Note: Quicken saves a backup copy of this file before you Validate. This file is located in the Validate folder in the same location as your Quicken data file.

If the issue persists

If you are still experiencing issues (such as severe latency that cannot be resolved by the Validate process or other conditions that indicate a data integrity issue) contact Quicken Support for assistance with additional troubleshooting.

If you've recently upgraded to a new version of Quicken

If you have purchased and installed a new version of Quicken and there are issues with your data (such as missing or incorrect totals), there may have been a problem with the conversion. Try completing the Validate steps above in the prior version first, then convert the file. Also, depending on what version of Quicken you're upgrading from, an intermediate version may be needed during the conversion process. For more information, click here.

Help us improve our support center

Still can't find what you're looking for? Contact Support

Ask our community for help and to learn more about Quicken

Ask the community