Double-clicking the Desktop Icon Fails to Start Quicken

Product Version
Windows Subscription
246 people found this helpful

Quicken fails to start after clicking the Quicken icon on the Windows desktop.

If you use or have recently used a dual monitor setup

When using a laptop and connecting it to two external monitors, there may be times where Quicken will not appear after disconnecting from the external monitors. This occurs because the Quicken window is still in the secondary screen that is no longer connected.

For instructions to resolve this issue, click here.

If you click the Quicken icon and Quicken starts to open but then fails

Try to open Quicken in Silent Mode (opening the program without opening a data file to view). To do this: 

  1. Click the Start button and find Quicken.
  2. While holding down the Ctrl key, click the Quicken icon. (Make sure you continue to hold down Ctrl until Quicken is done launching)
    1. If Quicken opens, there may be an issue with the data file that is keeping it from allowing Quicken to open properly. Restoring a backup from before when the issue started occurring will typically resolve this.
    2. If Quicken still doesn't open, check to see if your Firewall or anti-virus is blocking Quicken from opening. Disable them temporarily and try to open Quicken again

If you click the Quicken icon and nothing happens

  1. Restart your computer, then right-click the Quicken icon and select Properties
  2. In Properties, click Open File Location. (Default location is C:\Program Files\Quicken or C:\Program Files(x86)\Quicken).
  3. Double-click the Qw.exe file to start the program.
    1. If Quicken opens, go to the desktop and drag the Quicken shortcut icon to the Recycle Bin.
    2. Right-click the Qw.exe file and select Send to Desktop to create a new shortcut.

If you are trying to open Quicken from the icon in the taskbar

Sometimes Quicken is already open but minimized down into the taskbar and clicking the Quicken icon isn't restoring it back on the screen.

  1. Hover your mouse over the Quicken icon in the taskbar. 

Double-clicking the Desktop Icon Fails to Start Quicken

  1. Without clicking the icon, move your mouse up to the preview window that pops up.
  2. Right-click the preview window and select Restore.

If the steps above do not resolve the issue

Try uninstalling Quicken, then reinstalling.

Instructions on reinstalling Quicken from a digital copy can be found here.

Instructions on reinstalling Quicken from a CD copy can be found here

If the issue persists

If you have tried the steps above and Quicken still does not open, please contact Quicken Support.

Help us improve our support center

Still can't find what you're looking for? Try these:

Contact Support

Free expert help from our Quicken
Customer Support team.

Talk to Support

Get help from expert users — the best
place for your tough questions.

Ask Our Community
Premium Support

Get priority access to our expert Quicken agents.
Skip the line and enjoy shorter wait times.

Learn More
Contact Support
Find what you need right now. Or talk to our support team for expert help.
Chat with us Wait time: Estimating...
Call us (650) 250-1900 Wait time: Estimating...
Ask the community