Double-clicking the Desktop Icon Fails to Start Quicken

Quicken fails to start after clicking the Quicken icon on the Microsoft® Windows® desktop.

To resolve this issue:

  1. Restart your computer, and then browse the Quicken folder (Default location is C:\Program Files\Quicken).
  2. Double-click the Qw.exe file to start the program.
    1. If Quicken opens, go to the desktop and drag the Quicken shortcut icon to the Recycle Bin.
    2. Right-click the Qw.exe file and select Send to Desktop to create a new shortcut.
  3. If the issue persists, install Quicken in Selective Startup.

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Tip: To find out which version of Quicken you are using, open Quicken go to Help menu and select About Quicken.