Error When Opening a Data File While Using an Online Storage Service

Product Version
Windows

Overview

Quicken may display one of the following errors when attempting to open, back up, or restore your Quicken data file. Any of the errors below can occur if you try to open your Quicken data file while it is located in your Dropbox folder or another online storage folder. 

Some of the other programs that can cause these errors are:

  • OneDrive
  • Google Drive
  • Carbonite

Error Messages

Error When Opening a Data File While Using an Online Storage Service

"Quicken cannot open the data file because it is in use by some other application."

  Error When Opening a Data File While Using an Online Storage Service

"Unable to open source file"

Error When Opening a Data File While Using an Online Storage Service

"Unable to re-load current file after copy."

It's important not to open a data file directly from Dropbox or other online storage folders, as this can cause issues with your data file; always open from your computer.  Dropbox is intended for storage of your Quicken Backup files, not to keep your active Quicken data file in.

To resolve these errors

Instructions

First, confirm the location of your data file:

  1. Go to File > Show this file on my computer.

Error When Opening a Data File While Using an Online Storage Service

  1. Review the file location path in the bar above the list of files.

Error When Opening a Data File While Using an Online Storage Service

 If "Dropbox" is in the file path, then follow the steps below to move it out of Dropbox and onto your computer.

Move your data file from Dropbox:

  1. Open your Dropbox folder. 
  2. Drag the data file from the Dropbox folder to your computer desktop. 
    Error When Opening a Data File While Using an Online Storage Service
  3. If you're prompted to confirm, click Move out of Dropbox.
    Error When Opening a Data File While Using an Online Storage Service
  4. Double-click the data file that you've placed on your desktop to open it.

If you need to use a Quicken data file on another computer, you will need to move the file to that computer. For instructions on the different ways to move a data file, click here

For more information on Dropbox:

Help us improve our support center

Still can't find what you're looking for? Try these:

Contact Support

Free expert help from our Quicken
Customer Support team.

Talk to Support
Community

Get help from expert users — the best
place for your tough questions.

Ask Our Community
Premium Support

Get priority access to our expert Quicken agents.
Skip the line and enjoy shorter wait times.

Learn More
Contact Support
Find what you need right now. Or talk to our support team for expert help.
Chat with us Wait time: Estimating...
Call us (650) 250-1900 Wait time: Estimating...
Ask the community