Overview
You may receive an FDP-350 error when attempting to update your accounts.
This message occurs when your security token has expired, and you need to reenter your account credentials.
To resolve this issue
You will simply need to click Reauthorize, then follow the on-screen prompts to sign in and reauthorize your accounts.
In some cases, the financial institution limits connectivity to avoid excess traffic. This can lead to the reauthorization process not resolving the issue.
If this occurs, try completing the process again at a later time.
If the issue persists
If the FDP-350 error persists, you may need to reset Quicken's authorization with your financial institution by following the steps below:
Sign in to your financial institution’s website.
Navigate to the section that manages connected apps, third-party access, or desktop application permissions.
Remove or revoke Quicken’s existing authorization.
Return to Quicken and add or reactivate the account.
Complete any authorization prompts provided by the financial institution.
Once the account has been reconnected, perform an account update to confirm the connection is working properly.
If an account doesn't appear during the reauthorization process
Some financial institutions will consider an account dormant if no transactions have posted for an extended period of time (this could range from 90 days to two years). When an account is considered dormant, it will not appear during the reauthorization process in Quicken.
To resolve this issue: A small transaction in that account will “revive” it and it will then be discovered to reauthorize. For best results, we recommend a purchase transaction. The transaction can take a few days to clear and revive the account.
If you need an immediate resolution, please contact the financial institution.
