Error: Quicken has encountered a problem and needs to close. Error 7xxx

Verify your printer settings

  1. In Quicken, select the File menu and select Printer Setup > For checks, reports or Invoices. If the printer setup window does not open, information to resolve this issue is available on our support site.
  2. Verify that the correct printer is selected.
  3. Make any necessary changes and click OK.
  4. Attempt to print. If you cannot print, proceed to the next step.
  5. Click the Microsoft® Windows® Start button and select Settings > Printers and Faxes.
  6. Right-click the printer selected in the Printer Setup dialog and select Properties.
  7. In the Properties window for your printer, look for a setting to print directly to printer or spool documents. The exact location of this setting varies by printer model and manufacturer.
  8. Select the option that is not currently selected. For example, if your printer is currently set to "Spool documents," select Print directly to printer.
  9. Click OK or Save to save your changes.
  10. Attempt to print again.

Uninstall Quicken

This error can also be the result of a conflict between Quicken and a printer driver installed on the computer.

The following procedure explains how to uninstall Quicken using Microsoft® Windows® XP. You may still be able to use these steps as a general guide for other operating systems, but you should consult the manufacturer's instructions for your operating system if you need additional assistance.

  1. Exit Quicken.
  2. On the Microsoft® Windows® taskbar, click Start, and then choose Settings > Control Panel.
  3. Select Add or Remove Programs.
  4. Select Quicken from the list and click Remove.

Uninstall the Printer Drivers

The following procedure explains how to uninstall printers using Windows XP. You may still be able to use these steps as a general guide for other operating systems, but you should consult the manufacturer's instructions for your operating system if you need additional assistance.

  1. Click Start, and then choose Settings > Printers and Faxes.
  2. Right-click the first Canon printer in the list and select Delete. Click Yes to the confirmation dialog. Note: Make a note of which printer drivers are removed so you can install them again later.
  3. Repeat step 2 until all Canon printers have been removed.
    Note: If you are using a USB printer, unplug the printer before restarting.  This will prevent the printer from automatically installing when you restart.
  4. Restart the computer.

Install Quicken

Install Quicken using the normal installation process. Information about installing Quicken is available on our support site.

Install the Printer Drivers

The following procedure explains how to install a printer using Windows XP. You may still be able to use these steps as a general guide for other operating systems, but you should consult the manufacturer's instructions for your operating system if you need additional assistance.

  1. Click Start, and then choose Settings > Printers and Faxes.
  2. Select Add a Printer and follow the on-screen prompts to install your printer.

This issue is currently being researched. The above procedures have resolved this issue in many cases but do not resolve every instance of the error message. If you are still receiving the error after completing the procedures above, please contact our support team for additional assistance.

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Tip: To find out which version of Quicken you are using, open Quicken go to Help menu and select About Quicken.