Overview
When trying to enroll or re-enroll your biller in Quicken Bill Manager, you may receive the following message:
"ENROLLMENT FAILURE: Enrollment to receive your [Biller Name] bill through your banking partner was NOT successful because you are enrolled in e-bill. Please call [Biller Name] at 1-xxx-xxx-xxxx."
Details
Our new bill provider connects directly with billers, but many billers limit the number of ‘channels’ you can use to receive an eBill. If you are already enrolled via the biller’s site or their bank, you typically can't enroll again through another channel (like Quicken Bill Manager). Some billers support multiple channels, but those that don’t will prompt the error above.
To resolve this issue
If you encounter this error, and you want to have the biller enrolled through Quicken Bill Manager, you will need to unenroll from the other "channel."
Here are some things to look for to unenroll the biller in the other platform.
First, check the biller website: If you have your statement preference set to paperless, this could count as a channel. Please note, setting certain bills to autopay will sometimes change your statement preference to paperless.
Second, check with your bank: Some banks offer bill pay services through their website and these can sometimes count as an eBill "channel." You may need to unenroll that biller from the bank's bill pay service to make it available to enroll in Quicken.
If you've found the biller was enrolled with one of the services above and have unenrolled it to add to Quicken instead, it will take a few hours before you can try to enroll the biller in Quicken Bill Manager again.
