Overview
Are you receiving a CC-502 error message? Don't worry, we can help.
This error is caused by maintenance on the bank's servers that Quicken uses to download transactions.
Before you begin
We recommend that you don't deactivate and reactivate your account(s) to troubleshoot this specific issue, it could cause other problems.
Also, you may be able to log into the bank's website successfully and still receive this error in Quicken.
Citibank customers: To avoid excessive server traffic, Citibank limits connectivity before 10 a.m. PST with a CC-502 error. For best results, it's recommended that you try updating at a later time.
First, check for alerts
When receiving a CC-502 error, we recommend to first check the Quicken Community for alerts on widespread issues or bank outages.
Second, refresh your account information
- Open the transaction register for the account with the error message.
- Click the Gear Icon in the upper right of the register and select Update Now.
- Follow the on-screen instructions to complete the update.
- Repeat these steps for each account with this error.
If refreshing your accounts does not resolve the issue
Try waiting one business day. This error message is typically caused by maintenance on your bank's website. You can try updating again in a few hours or the next business day. If the issue still occurs after one business day, try the steps above again.
