Error When Using Online Services: OL-89 or OL-89b

Product Version
Windows 2016
Windows 2017

Learn what to do if you receive message OL-89 when using online services in Quicken.

In most cases, an OL-89 message is due to a temporary server issue. Attempt your online connection later or the next business day. If the issue persists, check your account set up information.

Check which Account Failed

  1. Click on the Tools menu at the top, then select the One Step Update Summary.
  2. Check under the Errors and Messages section at the top of the dialog for the financial institution and any additional error details.
  3. Follow the steps below to address the exact cause of the error.

Verify Account Information

  1. Click on Tools on the top menu bar, then select Account List.
  2. Select the account, and click Edit in the upper left of the Account List Window.
  3. Select the General Information tab. Verify that the account information such as the account number, routing number and financial institution is correct.

Check for Hidden Accounts

  1. From the Tools menu, choose Account List.
  2. Show hidden accounts will be displayed at the bottom if there are hidden accounts. If you do not see this option, there are no hidden accounts to check.
  3. If you do see this option, check the box, then click on Edit next to the hidden account.  Click on the Display Options tab and uncheck Hide this account in... option(s).
  4. Follow the "Verify Account Information" steps above to ensure that this account has correct account information.
  5. If you no longer want to download this account, Deactivate Online Services for this account. See "Verify Online Services" below for instructions.
  6. After deactivating the account, if desired, you can hide the account again.

Verify Online Services

  1. Click on Tools on the top menu bar, then select Account List.
  2. Select the account, and click Edit in the upper left of the Account List Window.
  3. Next, click the Online Services tab and then verify that the appropriate online services are activated; be sure to check for online payment.
  4. Click the Deactivate button to disable any Online Services which are no longer active in this account. Note: Accept all downloaded transactions in your account registers and cancel any pending or repeating online payments before deactivating the online services.

Once all your account information is correct, attempt your online session again.

If you are still not able to connect, try deactivating online services and then activating them again.

Deactivate Online Services

  1. Before proceeding, accept all downloaded transactions in your account registers and cancel any pending or repeating online payments.
  2. Click on Tools on the top menu bar, then select Account List.
  3. Select an account with Yes in the Transaction Download column and click Edit.
  4. Select the Online Services tab and click the Deactivate button for Online Setup and Online Payment as needed.
  5. Click OK.
  6. Repeat steps 1-5 for all accounts with the affected financial institution.

 

Copy and Validate Your Quicken File

  1. Go to File > File Operations > Copy (don't choose Year End Copy for this procedure).
  2. Leave all the settings, including file name and checkboxes, at their default (change nothing on this screen).
  3. After the Copy is complete, choose to Open New Copy.
  4. In the New Copy, go to File > File Operations > Validate & Repair > Validate file to ensure there are no lingering issues with the data in this file.
  5. When this process is complete, close Quicken and re-open it.
  6. Reactivate your accounts by going to Tools > Add Account (or the + sign above the account list), then re-add the deactivated account(s). Make certain when the accounts are located and listed that you LINK the accounts. If the list shows "Add" next to the account, it needs to be changed to "Link" or the account will be duplicated.
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