Error When Using Online Services: OL-89 or OL-89b

Product Version
Windows 2019

Overview

When using online services, you may encounter one of the following messages:

  • OL-89
  • OL-89b

In most cases, an OL-89 (or OL-89b) message is due to a temporary server issue. 

Wait and try again later

Try updating your accounts the next business day. This error may be caused by a temporary financial institution server outage or maintenance that may be resolved the next day.  

If the issue persists

If waiting does not resolve the issue, you will need to contact your financial institution. Quicken does not have access to the financial institution's servers to correct the problem. This may require you ask to speak with an online services specialist that handles transaction download issues at the financial institution. If your financial institution states they can't assist, an escalation with the financial institution may be necessary

Help us improve our support center
Still can't find what you're looking for? Contact Support
Ask our community for help and to learn more about Quicken

Still can't find what you're looking for? Try these:

Contact Support

Free expert help from our Quicken
Customer Support team.

Talk to Support
Community

Get help from expert users — the best
place for your tough questions.

Ask Our Community
Premium Support

Get priority access to our expert Quicken agents.
Skip the line and enjoy shorter wait times.

Learn More
Contact Support
Find what you need right now. Or talk to our support team for expert help.
Chat with us Wait time: Estimating...
Call us (650) 250-1900 Wait time: Estimating...
Ask the community