Error When Using Online Services: OL-89 or OL-89b

Applies to:
Business
Deluxe
Premier
Starter
Updated: March, 29 2024 3:23PM
đź‘Ť   people found this helpful

Overview

When using online services, you may encounter one of the following messages:

  • OL-89
  • OL-89b

In most cases, an OL-89 (or OL-89b) message is due to a temporary server issue. 

Wait and try again later

Try updating your accounts the next business day. This error may be caused by a temporary financial institution server outage or maintenance that may be resolved the next day.  

If the issue persists

If waiting does not resolve the issue, you will need to contact your financial institution. Quicken does not have access to the financial institution's servers to correct the problem. This may require you ask to speak with an online services specialist that handles transaction download issues at the financial institution. If your financial institution states they can't assist, an escalation with the financial institution may be necessary

Article ID: GEN82215

Agent Notes

In This Article

    Welcome! âś–

    Still need help? Contact Us

    Or Contact Us:
    Product Support
    For the best support experience, please sign in with your Quicken ID. We'll find your account and get you to the right team:
    For Sales & Renewals, or if you're having trouble signing in: