We understand you might be experiencing difficulty connecting your new Citi account, resulting in the error message "Your Request Has Failed." Rest assured, we're actively working with Citi to resolve this.
In the meantime, we recommend contacting Citibank's technical support team directly at the number on the back of your credit card or debit card.
Be sure to ask for "Open Banking" or "OAuth Banking." They are best equipped to assist you with any account connection issues.
We apologize for any inconvenience this may cause and appreciate your patience as Citi works towards a solution.
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