How do I fix the "Your Request Has Failed" error that occurs when connecting my Citi accounts in Quicken?

We understand you might be experiencing difficulty connecting your new Citi account, resulting in the error message "Your Request Has Failed." Rest assured, we're actively working with Citi to resolve this.

Instructions

Step One: Sign out of your Quicken product, then sign back in.

1. Go to the Edit menu and select Preferences.

2. Select Quicken ID & Cloud Accounts from the left panel.

3. Click Sign in as a different user on the right side.

4. Type yes in the prompt, then click Sign Out.

5. Sign back in using the same email address.

Step Two: If you are using a VPN or antivirus software, temporarily disable it and try again.

Step Three: Change your default browser and try again.

1. Open Settings by selecting the gear icon from the Start menu.

2. Select Apps from the left menu, then click Default apps.

3. Under Set defaults for applications, search for your preferred browser, such as Google Chrome or Firefox.

4. Select the browser, then click Set default at the top of the screen.

If the issue is not resolved, contact Citi Support using the phone number on the back of your card.

Be sure to ask for "Open Banking" or "OAuth Banking." They are best equipped to assist you with any account connection issues.

We apologize for any inconvenience this may cause and appreciate your patience as Citi works towards a solution.