How To Locate Log Files For Quicken Windows

Product Version
Windows
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Overview

In some situations, you might be requested to provide log files in order to research & resolve your issue.  Most requested logs can be found under the Help menu in Quicken, in a section labeled Log Files. This article provides the location on your computer where these files can be found outside of Quicken if you're not able to access this menu.

Show Hidden Files & Folders

Before attempting to locate logs, you may have to modify your Windows system "View" preferences before you can find those files. Click here for instructions on changing these preferences.  

Preparing to Collect Quicken Logs

Create a new folder on the Desktop

  1. Right-click a blank space on the desktop.
  2. Select New > Folder.
  3. Name the Folder <your name> Logs (example: JSmith Logs).

After saving the logs to this new folder, prepare the folder for attachment or upload

  1. Right-click the new folder.
  2. Choose Send To > Compressed (zipped) folder.

OFX and Connlog

Used for online banking error escalations, these logs are a pair. Please note that the OFX Log must be opened in the OFX Viewer inside Quicken (under the Help > Log Files menu) and cannot be provided from any other location.

The Connlog is located in C:\Users\your user name\AppData\Roaming\Intuit\Quicken\Log. In the 2018 release of Quicken, it is C:\Users\your user name\AppData\Roaming\Quicken\Log 

Cloud Sync Log

This encrypted log, like the OFX Log, can only be opened inside Quicken. It is found under the Help > Log Files menu.

Update and Install logs

C:\ProgramData\Quicken\Log\installer and open the folder with the most recent date as part of the folder name (ex: 20180108_152931) to find install.log and update.log

 

QW.log

C:\Users\<user name>\AppData\Roaming\Intuit\Quicken\Log to find QW.log and QW2.log. In the 2018 release of Quicken, it is C:\Users\<user name>\AppData\Roaming\Quicken\Log

Runtime.dat

  1. Right-click the Windows Start button, and then choose File Explorer.
  2. Browse to the log file location:
    • Windows 10, 8, or 7 = C:\Program Data\Quicken\Inet
  3. Open the folder that has the same name as your Quicken file OR has a string of numbers & letters.
  4. Copy the runtime.dat file and paste it into the (your last name) folder on your desktop.
  5. In the same location you just browsed to, open the Common folder (ex: c:\Program Data\Quicken\Inet\Common).
  6. Copy the runtime.dat file, paste it into the (your last name) folder on your desktop and rename to commonruntime.dat.

Windows System Logs (not specific to Quicken)

QCS.log

This can be accessed by going to Help > Log Files, or:

  1. Right-click the Windows Start button.
  2. Choose File Explorer.
  3. Browse to the log file location(s): 
    • Windows 10, 8, or 7 = C:\ProgramData\Quicken\SendError
  4. Copy the QCS.log to the folder on the desktop.

 

Quicken Auth Log

This can be accessed by going to Help > Log Files, or:

  1. Right-click the Windows Start button.
  2. Choose File Explorer.
  3. Browse to the log file location(s):
    • Windows 10, 8, or 7 = C:\Users\<user name>\AppData\Local\Quicken\Common\Authorization\v1\Logs
  4. Copy the QuickenAuthorizationLog to the folder on the desktop.

 

Deleting Logs

If you are cleaning out files from your computer, it is completely safe to delete Quicken log files. 

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