Overview
Have you received a "Quicken couldn't find any accounts to add" message or a zero balance when updating your accounts? Let's review the details about this ongoing issue.
Details
An issue has been identified in which accounts cannot be added for transaction download using Quicken Connect with the following banks:
- Equitable Life Insurance
- Wealthfront and Wealthfront Inc.
- Jackson National Life
- Empower Rtd - 401k
- Financial Decisions
- Invesco
- Janus Henderson
- Mutual of America
- Dodge and Cox Funds
- The Education Plan
- Ohio Deferred Compensation
- Victory Capital
Users who already have an account connected with these banks will see a $0.00 balance.
This is a known issue and we are working to resolve it.
Additional information
In the meantime, Direct Connect and Web Connect may be options if your bank provides them. Check with your bank to confirm how to set up your account for Direct Connect or Web Connect.
If you'd like more information on the different connection methods in Quicken, click here.
Community Content
Article ID: GEN00864