Quick Pay Error: Payment Account Declined; Validate you bank

Product Version
Bill Manager

Overview

You may receive the following error when attempting to make a payment using Quick Pay in Quicken Bill Manager:

"Quicken was unable to process your payment because your external bank account ending in [account number] must first be validated on the [biller name] website. Your payment has been canceled."

Cause

Some billers require that a new payment account first be validated before being used to pay a bill. For a bank account, this will typically entail the biller making trial deposits to the new payment account. 

To resolve this issue

Log into the biller’s website. In some cases, Quicken has been able to initiate the trial deposit process on your behalf. You will need to follow a new payment account setup process to determine if the account has already been added and if the trial deposit has been initiated.

If the trial deposit has been initiated (which would be indicated by a prompt to validate the bank account): Look for the two small deposits from the biller in your payment account, and return to the biller's website to enter these values to validate the account.

If you are not prompted to validate the bank account: You should initiate the Add Payment Account process. When the new payment account is added, the biller will describe their validation process.

After the payment account is validated at the biller, you can return to Quicken and initiate a payment from that account.

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