Overview
Sometimes Quicken may be unable to find an account when you're trying to add a new one or reconnect an existing one. In some cases, no error message will appear—instead, the account list may be blank. This can happen for a few different reasons.
The account was recently opened and is not yet available to connect.
The account has been open for some time, but has no recent activity.
That account type is not supported for this financial institution in Quicken.
Your current subscription does not support adding that account.
Before Troubleshooting
Before troubleshooting, check our resources for any
Your Quicken subscription can affect which account types are available to connect. Be sure to confirm that your current subscription supports the type of account you’re trying to add. For example, Quicken Starter does not support tracking investment accounts or loans.
Troubleshooting Steps
Some banks offer certain accounts through an external partner. If the missing account opens on a different website or URL from your bank’s site, you may need to search for that alternate financial institution in Quicken instead of the main bank listing.
If the account was opened recently, wait at least 7 business days before trying to connect it in Quicken.
Some financial institutions may mark an account as dormant if it has had no posted transactions for an extended period, typically ranging from 90 days to 2 years. When this happens, the account may not appear in Quicken during reconnection. To make the account available again, you may need to post a small transaction, such as a purchase, and then wait a few days for it to clear.
If the steps above don’t resolve the issue
Submit your logs by going to Help > Report a Problem, then contact
