Using QcleanUI to resolve issues installing or uninstalling Quicken for Windows

Product Version
Windows
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Overview

The following steps are only to be used when contacting Quicken Support

If you're unable to install or uninstall Quicken for Windows, or if you experience issues using Quicken after a patch release, it's possible that Quicken isn't installed correctly on your computer.  Using the QCleanUI utility will make sure that you can reinstall Quicken correctly on your system.

Before you begin

QCleanUI should not be used to attempt to fix data issues, bank download issues, or password problems (Quicken ID Password, Vault Password etc.). It will also not resolve online banking issues (such as not being able to download transactions). 

Also, the QcleanUI process can be complex and if you require assistance, you can contact Quicken Support.

Subscription Release of Quicken

Instructions

The QCleanUI process is now built into the Subscription Release of Quicken. All you need to do is follow the instructions below and Quicken will run the QCleanUI process for you during the installation. There are no prompts to accept.

  1. Back up your Quicken data. If you're unable to open Quicken to do so, you can skip this step and continue.
  2. Uninstall Quicken with the Add/Remove Programs feature through your computer's Control Panel. If you don't see Quicken in the list of programs, continue to the next step.
  3. Go to this FAQ and click the corresponding button for your operating system to download and reinstall Quicken. 

Note: Upon successfully installing Quicken, you may see the initial prompt pictured below. Rest assured your data hasn't been lost. If you had an existing data file, you simply need to open it manually. Select Open a data file located on this computer and locate your data file. If you need more information on finding data files, see How to find a Quicken data file

Using QcleanUI to resolve issues installing or uninstalling Quicken for Windows

If the steps above do not resolve the issue

You will need to manually complete the QClean process by following the steps below.

First: Download and use QCleanUI

  1. Back up your Quicken data. If you're unable to open Quicken to do so, you can skip this step and continue.
  2. Uninstall Quicken with the Add/Remove Programs feature through your computer's Control Panel. If you don't see Quicken in the list of programs, continue to Step 3.  
  3. Create a new folder on your desktop (right-click on your desktop and select New > Folder).
  4. Click MSICLEAN.exe and save the file to the new folder.
  5. Click QcleanUI.exe and save the file to the SAME new folder. 
  6. In the new folder, double-click QcleanUI.exe.
  7. Select Clean all versions, and then click CleanNote: QcleanUI may take several minutes to complete its task. When finished, you may see the error message highlighted below. You can disregard this error and continue with the process. 

Using QcleanUI to resolve issues installing or uninstalling Quicken for Windows

  1. Select Quit to close QcleanUI.

Second: Rename Quicken Shared Folders

  1. Follow the steps to Show hidden files and folders.
    Important: In some cases, some of the folders that need to be renamed in the following steps do not appear even after selecting to Show hidden files and folders. If this occurs, continue through the steps and rename the folders that do appear.
  2. In the C:\Program Data\Intuit folder, right-click the Quicken folder. Select Rename, give the folder a different, unique name (example: "Troubleshooting"), then press Enter.
  3. In the C:\Users\[your user name]\AppData\Roaming\Intuit folder, right-click the Quicken folder. Select Rename, give the folder a different, unique name (example: "Troubleshooting"), then press Enter.
  4. Repeat steps 2 and 3 for each user on your computer.
  5. In the C:\Program Files or C:\Program Files (x86) folder, right-click the Quicken installation folder. Select Rename, give the folder a different, unique name, then press Enter.
    Note: Depending on system settings, this folder may not be created. If you do not see this folder in this location, you can continue to the next step.
  6. Restart your computer and install Quicken again.

If you need help reinstalling from a CD copy, you can find it here.

If you need help downloading a copy and reinstalling it, you can find it here.

Note: Upon successfully installing Quicken, you may see the initial prompt pictured below. Rest assured your data hasn't been lost. If you had an existing data file, you simply need to open it manually. Select Open a data file located on this computer and locate your data file. If you need more information on finding data files, see How to find a Quicken data file

Using QcleanUI to resolve issues installing or uninstalling Quicken for Windows

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