Error When Using Online Services: OL-89

Learn what to do if you receive message OL-89 when using online service within Quicken.

In most cases, an OL-89 message is due to a temporary server issue. Attempt your online connection later or the next business day. If the issue persists, check your account set up information.

Check which Account Failed

  1. Click on the Online menu at the top, then select the One-Step Update Summary.
  2. Check under the Errors and Messages section at the top of the dialog for the financial institution and any additional error details.
  3. Follow the steps below to address the exact cause of the error.

Verify Account Information

  1. Click on Tools on the top menu bar, then select Account List.
  2. Select the account, and click Edit in the upper left of the Account List Window.
  3. Select the General Information tab. Verify that the account information such as the account number, routing number and financial institution is correct.

Check for Hidden Accounts

  1. Click on Tools on the top menu bar, then select Account List.
  2. Select the Manage Accounts tab.
  3. If an account from the financial institution is hidden click the Hide in Quicken checkbox to remove the checkmark.
  4. Follow the Verify Account Information steps above to ensure that this account has correct account information.
  5. If you no longer wish to use online services for this account, deactivate the services. (see next section).
  6. After deactivating the online services you can hide the account again.

Verify Online Services

  1. Click on Tools on the top menu bar, then select Account List.
  2. Select the account, and click Edit in the upper left of the Account List Window.
  3. Next, click the Online Services tab and then verify that the appropriate online services are activated; be sure to check for online payment.
  4. Click the Deactivate button to disable any Online Services which are no longer active in this account. Note: Accept all downloaded transactions in your account registers and cancel any pending or repeating online payments before deactivating the online services.

Once all your account information is correct, attempt your online session again.

If you are still not able to connect, try deactivating online services and then activating them again.

Deactivate Online Services

  1. Before proceeding, accept all downloaded transactions in your account registers and cancel any pending or repeating online payments.
  2. Click on Tools on the top menu bar, then select Account List and then the View Accounts tab.
  3. Select an account with Activated in the Online Services column and click Edit.
  4. Select the Online Services tab and click the Deactivate button for Transaction Download and Online Payment as needed.
  5. Click OK.
  6. Repeat steps 1-5 for all accounts with your financial institution.

 

Copy Your Quicken File

  1. Click on File on the top menu, then File Operations, then Copy.
  2. Enter the information Quicken requests in the Copy File window, and click OK.
  3. Select New Copy in the File Copied Successfully window and click OK.

Validate Your Quicken File

  1. Click on File on the top menu bar, then File Operations, then Validate.
  2. Select the new copy you created in the previous section and click OK.
  3. Activate your accounts for online services, and then try again to download transactions or make an online payment from Quicken. If the download is successful, continue using the copy.

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Tip: To find out which version of Quicken you are using, open Quicken go to Help menu and select About Quicken.