Online Backup error "There was an error creating the online backup" or "Care Code: -1005"

Overview

When attempting to back up your Quicken data file using Quicken Online Backup, Quicken may stop responding for an extended period before displaying one of the following messages:

“There was an error creating the online backup” or “Care Code: -1005.”

To resolve this issue

We recommend first checking the Quicken Community for any active alerts on widespread issues.

Step One: Check whether you are using the latest version of Quicken. If not, install the latest update.

1. Click Help.

2. Select Check for Updates.

Step Two: Validate your data file.

1. Click File.

2. Select Validate and Repair File.

3. Check the box next to Validate File.

4. Click OK.

Step Three: Verify the location of your data file.

If it is stored in a cloud service such as OneDrive or Dropbox, follow the steps in this article to move it to a local folder on your computer.

Step Four: Confirm that your computer is connected to the internet and that the connection is stable.

Step Five: Sign out of your Quicken product, then sign back in.

1. Go to the Edit menu and select Preferences.

2. Select Quicken ID & Cloud Accounts from the left panel.

3. Click Sign in as a different user on the right side.

4. Type yes in the prompt, then click Sign Out.

5. Sign back in using the same email address.

Step Six: Restart your computer.

Step Seven: If you are using a VPN or antivirus software, temporarily disable it and try again.

Note: The file size limit is 5 GB per file (5,000,000 KB).

If the issue persists

If the steps above do not resolve the issue, please reach out to Quicken Support.