Terms and Conditions For Exchanging, Returning or Refunding Quicken Products

Product Version
Windows
Canada
Mac
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Quicken Refund Policies:

The 2018 Release of Quicken (Windows and Mac) and Premium Support subscription: 30-day money back satisfaction guarantee.  You can return Quicken or get a refund for the Premium Support subscription for any reason within 30 days and receive a full refund of the purchase price not including shipping and handling fees.  You are also entitled to a refund within 30 days of auto-renewal of your Quicken membership.

 

Where did you purchase Quicken?

Orders from Quicken.com or Retail Purchases (Download or CD copies)

You're not required to send anything back to the Returns Department.  

If you need a refund for the 2018 Release of Quicken: You can submit your refund request here. (If the form doesn't open after clicking the link, right-click the link and select to open it in a new tab).

Quicken Product Purchases Through the Mac App Store

In order to ensure your refund request is properly addressed by the Mac App Store, please contact Apple directly for resolution.  

 

When and how will I receive my refund?

Refunds for electronically delivered products through Quicken are typically applied to your debit or credit card within 2 - 3 days.  If you purchased an electronically delivered product (download) from another retailer, you will receive your refund via a paper check in 3 to 4 weeks.

I paid for Quicken with a credit or debit card

If you paid for Quicken using a debit or credit card, Quicken will refund your purchase by applying the funds back to the original card used to purchase the software. Refunds are typically applied within 2 - 3 days. Depending on your financial institution's process, this could take up to 10 days. Please contact us if you have not received your refund after 10 days.

If you purchased an electronically delivered product (download) from another retailer, you will receive your refund via a paper check in 3 to 4 weeks.

I paid for Quicken with a check or cash

If you paid by writing a check or with cash, Quicken will refund your money by check, which is typically mailed within 3 - 4 weeks from the time the refund request is submitted. Refund checks are sent via US Postal Service and delivery times can vary.

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