Terms and Conditions For Exchanging, Returning or Refunding Quicken Products

Quicken for Mac 2017
Quicken for Windows 2017

Quicken Refund Policies:

Quicken Windows and Mac desktop products, and Premium Support subscription: Unconditional 60-day money back satisfaction guarantee. You can return Quicken for any reason within 60 days and receive a full refund of the purchase price not including shipping and handling fees.

The 2017 release of Quicken Canada: Unconditional 30-day money back satisfaction guarantee.  You can return Quicken for any reason within 30 days and receive a full refund of the purchase price not including shipping and handling fees.

 

Where did you purchase Quicken?

Direct Orders from Quicken

You're not required to send anything back to the Returns Department if you purchased Quicken from Quicken.com. 

You can submit your refund request here.

 

Retail Purchases

To be eligible for a refund you must send all physical components of the product with the return (the manual, installation disk and a copy of the receipt) to one of the addresses below. In addition, the return should include:

  1. A copy of your retail purchase receipt
  2. Your name
  3. Your email address
  4. Your shipping address

Your refund cannot be processed without the above contact information. Shipping fees are not reimbursed.

For US Postal Service returns, send to:

Quicken Inc.

Attn: Returns Department

PO Box 580926

Pleasant Prairie, WI 53158, US

 

For Canadian Product Postal returns, send to:

Quicken Canada

5100 Spectrum Way

Mississauga, Ontario L4W 5S2

Canada

 

For All Other Non-US Postal Service returns, send to:

Quicken Inc.

ATTN: Returns Department, Door 20

11500 80th Avenue

Pleasant Prairie, WI 53158, US

 

It can take up to 3 or 4 weeks to apply a refund. A check will be mailed to you via USPS.

Electronically Delivered Products (Downloads) not purchased from Amazon.com

Since there is no physical product shipped, you are not required to send anything back to the Returns Department. 

You can submit your refund request here.

Refunds for electronically delivered products through Quicken are typically applied to your debit or credit card within 2 - 3 days.

 

Electronically Delivered Products (Downloads) purchased from Amazon.com

Since there is no physical product shipped, you are not required to send anything back to the Returns Department. 

For Quicken software downloaded from Amazon.com, uninstall Quicken and then send an e-mail request to ereturns@quicken.com or send a written request to:

Quicken, Inc.

Attn: Returns Department

PO Box 580926

Pleasant Prairie, WI 53158

 

Attach proof of purchase, such as the Your Order with Amazon.com confirmation e-mail. Refunds will be processed with a paper check within 3 - 4 weeks. Please be sure your address is current.

Quicken Product Purchases Through the Mac App Store

In order to ensure your refund request is properly addressed by the Mac App Store, please ensure you contact Apple directly for resolution.  

 

How will I receive my refund?

I paid for Quicken with a credit or debit card

. . .and received a physical product (CD)

If you paid for Quicken using a debit or credit card, Intuit will refund your purchase by applying the funds back to the original card used to purchase the software. Refunds are typically applied within 3 - 4 weeks from the time Quicken receives the returned product at our warehouse.

. . .and received a non-physical product (download or product unlock)

If you paid for Quicken using a debit or credit card, Intuit will refund your purchase by applying the funds back to the original card used to purchase the software. Refunds are typically applied within 2 - 3 days. Depending on your financial institution's process, this could take up to 10 days. Please contact us if you have not received your refund after 10 days.

I paid for Quicken with a check

If you paid by writing a check, Quicken will refund your money by check, which is typically mailed within 3 - 4 weeks from the time Intuit receives the returned product at our warehouse. Refund checks are sent via US Postal Service and delivery times can vary.

I paid for Quicken with cash

If you paid with cash, Quicken will refund your money by check, which is typically mailed within 3 - 4 weeks from the time Intuit receives the returned product at our warehouse. Refund checks are sent via US Postal Service and delivery times can vary.

 

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Tip: To find out which version of Quicken you are using, open Quicken go to Help menu and select About Quicken.