Terms and Conditions For Exchanging, Returning or Refunding Quicken Products

Product Version
Windows 2018
Windows 2017
Canada 2017
Mac 2018
Mac 2017
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Quicken Refund Policies:

Quicken 2017 for Windows and Mac desktop products (not including Canada): 60-day money back satisfaction guarantee. You can return Quicken for any reason within 60 days and receive a full refund of the purchase price not including shipping and handling fees.

The 2017 release of Quicken Canada, the 2018 Release of Quicken (Windows and Mac), and Premium Support subscription: 30-day money back satisfaction guarantee.  You can return Quicken or get a refund for the Premium Support subscription for any reason within 30 days and receive a full refund of the purchase price not including shipping and handling fees.  You are also entitled to a refund within 30 days of auto-renewal of your Quicken membership.

 

Where did you purchase Quicken?

Direct Orders from Quicken

You're not required to send anything back to the Returns Department if you purchased Quicken from Quicken.com. 

If you need a refund for Quicken 2017: You can submit your refund request here. (If the form doesn't open after clicking the link, right-click the link and select to open it in a new tab). 

If you need a refund for Quicken 2018: You can submit your refund request here. (If the form doesn't open after clicking the link, right-click the link and select to open it in a new tab).

 

Retail Purchases

To be eligible for a refund you must send the activation code and a copy of your purchase receipt to one of the addresses below. In addition, the return should include:

  1. A copy of your retail purchase receipt
  2. Your activation code (either the card or a copy of the email with the activation code)
  3. Your name
  4. Your email address
  5. Your shipping address

Your refund cannot be processed without the above contact information. Shipping fees are not reimbursed.

For US Postal Service returns, send to:

Quicken Inc.

Attn: Returns Department

PO Box 580926

Pleasant Prairie, WI 53158, US

 

For All Other Non-US Postal Service returns, send to:

Quicken Inc.

ATTN: Returns Department, Door 20

11500 80th Avenue

Pleasant Prairie, WI 53158, US

 

It can take up to 3 or 4 weeks to apply a refund. A check will be mailed to you via USPS.

Electronically Delivered Products (Downloads) 

Since there is no physical product shipped, you are not required to send anything back to the Returns Department. 

If you need a refund for Quicken 2017: You can submit your refund request here. (If the form doesn't open after clicking the link, right-click the link and select to open it in a new tab). 

If you need a refund for Quicken 2018: You can submit your refund request here. (If the form doesn't open after clicking the link, right-click the link and select to open it in a new tab).

Refunds for electronically delivered products through Quicken are typically applied to your debit or credit card within 2 - 3 days.  If you purchased an electronically delivered product (download) from another retailer, you will receive your refund via a paper check in 3 to 4 weeks.

 

Quicken Product Purchases Through the Mac App Store

In order to ensure your refund request is properly addressed by the Mac App Store, please ensure you contact Apple directly for resolution.  

 

How will I receive my refund?

I paid for Quicken with a credit or debit card

. . .and received a physical product (CD)

If you paid for Quicken using a debit or credit card, Quicken will refund your purchase by applying the funds back to the original card used to purchase the software. Refunds are typically applied within 3 - 4 weeks from the time Quicken receives the returned product at our warehouse.

. . .and received a non-physical product (download or product unlock)

If you paid for Quicken using a debit or credit card, Quicken will refund your purchase by applying the funds back to the original card used to purchase the software. Refunds are typically applied within 2 - 3 days. Depending on your financial institution's process, this could take up to 10 days. Please contact us if you have not received your refund after 10 days.

I paid for Quicken with a check

If you paid by writing a check, Quicken will refund your money by check, which is typically mailed within 3 - 4 weeks from the time Quicken receives the returned product at our warehouse. Refund checks are sent via US Postal Service and delivery times can vary.

I paid for Quicken with cash

If you paid with cash, Quicken will refund your money by check, which is typically mailed within 3 - 4 weeks from the time Quicken receives the returned product at our warehouse. Refund checks are sent via US Postal Service and delivery times can vary.

 

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