Terms and Conditions For Exchanging, Canceling, or Refunding Quicken Products
Exchanging Quicken Products
If you purchased the wrong version of Quicken and just need to exchange it, please contact Quicken Support for assistance.
To cancel your Quicken membership, please contact our Customer Support team.
Getting a Refund
The Subscription Release of Quicken (Windows and Mac) and Premium Support subscription: 30-day money back satisfaction guarantee from the date of your Quicken purchase or subscription auto-renewal (not including shipping and handling fees).
If you are not within the 30-day refund eligibility window, but want to cancel auto-renewal, click here for instructions. Canceling auto-renewal will allow you to continue using Quicken for the remainder of your subscription term.
Note: Quicken memberships renew at the current retail price. For plans and pricing, click here.
How do I request a refund?
If you need a refund for a purchase or auto-renewal of the Subscription Release of Quicken, fill out the form below. Please note, this form can only be used by customers in the U.S. or Canada. Customers outside of the U.S. or Canada will need to contact Quicken Support.
When and how will I receive my refund?
Refunds for electronically delivered products through Quicken are typically applied to your debit or credit card within 2 - 3 days. If you purchased an electronically delivered product (download) from another retailer, you will receive your refund via a paper check in 3 to 4 weeks.
I paid for Quicken with a credit or debit card
If you paid for Quicken using a debit or credit card, Quicken will refund your purchase by applying the funds back to the original card used to purchase the software. Refunds are typically applied within 2 - 3 days. Depending on your financial institution's process, this could take up to 10 days. Please contact us if you have not received your refund after 10 days.
If you purchased an electronically delivered product (download) from another retailer, you will receive your refund via a paper check in 3 to 4 weeks.
I paid for Quicken with a check or cash
If you paid by writing a check or with cash, Quicken will refund your money by check, which is typically mailed within 3 - 4 weeks from the time the refund request is submitted. Refund checks are sent via US Postal Service and delivery times can vary.